Information Technology Services
The Information Technology Services (ITS) group, under the leadership of the Chief Information Officer, is responsible for designing, deploying, managing, supporting, and maintaining all technology-based resources for our Students, Faculty and Staff.
Below is the broad group of services that ITS is fully responsible for:
- End-user computing platforms
- Networking and communications infrastructure providing internal and external connectivity
- Systems infrastructure supporting enterprise applications, storage, communications and collaboration platforms, virtual platforms, directory services (LDAP, AD)
- Data management and provisioning services
- Academic, classroom, and instructional design
- Audio/video systems
- End-user support including ITS Helpdesk, training, and documentation
- Consulting services include requirements gathering, needs analysis, evaluation and testing of resources, and recommendation of solutions.
*NOTE: Technology-based resources are defined as TAMU-SA-related devices, software, and services. The ITS Help Desk is not permitted to work on personal devices.
Customer Service Hours of Operation
Monday - Friday
8:00 a.m. - 5:00 p.m.
Saturday - Sunday
Closed
Contact Information
ITS Location: Central Academic Building (CAB) Room 233
ITS Help Desk Phone: (210) 784-4357
ITS Plugged In Monthly Newsletter
Meet ITS!
Customer Care Team
The Customer Care Team is dedicated to providing technology-related customer support for all of the students, staff, and faculty here at Texas A&M University-San Antonio. Check out our customer support pages for Guests, Students, Staff, and Faculty located at the top of this webpage!
Enterprise Application Services
Enterprise Applications, a division of Information Technology Services (ITS), implements and maintains the University's enterprise applications. Our support team provides innovative, customer-focused solutions that support the overall mission of the University and ITS.
Infrastructure Services
We support Texas A&M University-San Antonio by providing: Data Center Services, Server and Storage, Campus network, Data Security, Telephony, Conferencing Services, and a Operations Center - 24/7 monitoring of data centers and network infrastructure.
Office of Information Security (OIS)
Our mission is to develop a security-focused workforce, comply with all applicable laws and policies, and protect the University’s data and information resources.
Enterprise Project Management Office (ePMO)
Project Management (PM) supports consistent project management practices for Information Technology Services (ITS), enabling project leaders to successfully deliver their promised value to their customers. The Office ensures that effective project management is a core competency of ITS.
Web Services
The Web Services team is responsible for the A&M-San Antonio University website maintenance, development, and content management system; Cascade Cloud. Along with web maintenance, the Web Services team also maintains the university’s digital signage system and oversees the university’s mobile app.
IT Business and University Contracts
Our goal is to refresh approximately the same number of staff and faculty computers each year, subject to budget availability.
About ITS
