Contact Information

Main Campus: Patriots' Casa
One University Way
San Antonio, TX 78224
Suite 212
Phone: (210) 784-1331

Email: StuCounseling@tamusa.edu

Please contact our office to set-up an appointment.

Meet Our Staff

Rachel Lutz, LCSW, Board Approved Supervisor
Director
      • I'm a cat person.
      • I enjoy painting.
      • I like to maintain a healthy lifestyle by engaging in crossfit.
Catherine Love, LPC, NCC
Counselor
      • I sing to my dog, everyday.
      • I love journaling.
      • In my high school yearbook, people described me as kind, imaginative, and respectful.
Joanna Vela, LPC, LCDC
Counselor
      • I have been scuba diving with sharks.
      • I like to knit and crochet.
      • I enjoy Aggie Football, the Texas Rangers, and los Spurs
Kathleen Frank, LPC, NCC
Counselor
        • I worked in Career Services and Disability Support Services
        • I love The Office and Seinfeld
        • I attended graduate school in North Carolina

      Making an Appointment...

      Please call our office to schedule an appointment, (210) 784-1331.

      You will be asked to complete some paperwork describing yourself and your reasons for coming to Counseling. Please allow for 30 minutes to complete our intake paperwork in suite 212 of the Patriots' Casa. The staff member-on-duty will review your paperwork and meet with you briefly. Appointments with a counselor or coordinator are generally scheduled within 1 to 2 weeks of this initial appointment depending upon availability, your needs and your schedule.

      After meeting with you, your counselor or coordinator will discuss with you the service(s) that are best suited to your needs. If you require assistance other than that which is available through Student Counseling Services, the counselor or coordinator will help you locate the most appropriate campus or community resources to assist you.

      In the event of a crisis, either call or stop by Student Counseling Services and you will be scheduled in the first available time slot (generally the same day).


      How Do I Know If I Should Talk to a Counselor?

      At times, everyone feels stressed out, depressed, angry, anxious, or confused. Sometimes, a good friend or a relative can help. However, there are times when these problems do not go away or they become too overwhelming. These are the times when one should seek professional help or counseling. Consider talking with a counselor if you or someone you know has been:

                • Drinking too much or taking drugs 
                • Eating or sleeping differently 
                • Having difficulty concentrating 
                • Feeling helpless or hopeless 
                • Having dramatic mood swings 
                • So anxious, afraid, or depressed that everyday activities and relationships have been affected 
                • Performing poorly at work or school 
                • Physically, sexually, or emotional abused by others 
                • Suffering from low self-esteem 
                • Experiencing conflictual relationships with family, friends, co-workers, or significant others 
                • Having reactions to an event that are in excess of what might be expected 
                • Experiencing a crisis or stressful event, like a death in the family, divorce, or break-up of a relationship or thinking about suicide

      You are also welcome to complete one of our free and anonymous mental health self-assessments through CollegeResponse.org. Follow the link below and complete an assessment for further insight on whether or not counseling is right for you.
      How are you feeling?


      Do I Pay for Services?
      The Office of Student Counseling & Wellness Services' programs are mostly paid for by your student service fees. Student Counseling & Wellness Services does charge a no show/late cancellation fee of $3.00. The fee will be rendered to your student account if you don't cancel your appointment within 15 minutes of the appointment start time. Fees are to be paid in the Business Office or online (MoneyConnect).


      After Hours & Weekends... 
      Call 911
      On-campus, non-emergencies call the University Police Department at (210) 784-1900.

      On-Campus, emergencies call the University Police Department at (210) 784-1911.

      Need Emergency Assistance

      What Can I Do While I'm Waiting for an Appointment?
      Now that you've made the important decision to seek help, below are 16 (sixteen) ideas to take care of yourself while you are waiting for your counseling to begin. Not all of the ideas will work for everyone, but you can try a few of them every day to find ways to best help yourself. The first five are basics that are helpful for just about everyone. However, if are experiencing a crisis, are considering hurting yourself or someone else, or are considering using alcohol or other drugs to cope with an immediate crisis, please contact one of the following services: 

      Call 911
      Call Student Counseling Services as soon as possible (210) 784-1331


      Suggestions for Coping While You Wait
      Compiled by Brigid Cahill, Ph.D. at the University of Rochester 
                • Stick to a routine - get dressed, go to classes, go to meetings. Keeping structure in your day can help things feel less overwhelming. 
                • Be sure to eat regularly and in a healthy way. Skipping meals or overeating can wear down your coping resources. 
                • Get as much sleep as you need - and avoid sleeping too much. Six to eight hours are what most people need. To help with sleep, go to bed and get up at the same time every day, avoid napping, and do not study in bed. 
                • Do some physical activity that you enjoy - walking, running, swimming, working out, playing sports, etc. Moderate physical exercise can help you feel better emotionally. Start small with walks around campus. 
                • Talk to friends and family who are supportive and positive influences. Isolating yourself can make things feel even worse. 
                • Try to do at least one fun or enjoyable thing each day. 
                • Practice relaxation activities, such as progressive muscle relaxation and deep breathing, hot baths, massages, and yoga. 
                • Avoid using alcohol, other drugs, and caffeine for self-medication. 
                • Keep a journal - write down your thoughts and feelings. Remember, this is just for you - so it doesn't need to be perfectly written. It's an outlet for you to express some of the things going on inside you. 
                • Self-soothe using one or more of your five senses - watch the beauty of snow falling, listen to your favorite relaxing music, wear your favorite perfume, give someone a hug, eat strawberries, etc. 
                • Visualize a pleasant memory, a relaxing place, an image of yourself feeling better. These can be real memories or imagined events and places. Visualize with lots of detail, using each of your senses to create as vivid an image as possible. 
                • Give yourself permission to not worry about your problems for a while. Save your worries for one 20 minute period each day and only think about them then. Visualize blocking away your worries or sad thoughts - build a wall, bury them, lock them up. 
                • Use humor - spend time with people who make you laugh, watch a funny movie, read a funny book. 
                • Challenge negative self-talk - pay attention to negative messages you may give yourself and challenge their validity. 
                • Distract yourself temporarily from your difficulties - watch a movie, read a book, play a game. Give yourself permission to attend fully to something besides your worries and concerns. 
                • Attend to your spirituality - go to church/synagogue/mosque - pray, read religious works. 

      The preceding is for informational purposes only. It is not intended to diagnose or treat any conditions. It cannot substitute for a consultation with a physician or a mental health professional.

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