Office of First-Year Experience Team

Heather M. OlagueDirector, First-Year Experience

Learner, Analytical, Discipline, Restorative, Responsibility

Hometown: Lockhart, Texas

Favorite Quote: "Never doubt that a small group of thoughtful committed citizens can change the world. Indeed, it is the only thing that ever has." Margaret Mead

Responsibilities: First Year Experience Initiatives, New Student Orientation, Jaguar Family Programs, JagX, Jaguar Tracks, President's Leadership Class, Learning Communities, Common Experience 

Education: Texas Tech University, Bachelor of Business Administration with a concentration in Finance; University of Houston, Masters of Education in Higher Education Administration and Supervisor; University of Texas - San Antonio, currently pursing a Doctorate of Education in Educational Leadership and Policy Studies with a concentration in Higher Education

Fun Fact: I ran my first two half marathons in 2015 and since then have run 1 full marathon and 4 more half marathons. My goal for 2017 is to run at least 5 more half marathons. I think it would be awesome to be a tornado chaser for a day!

Contact Information: or 210-784-1399

Gretchen M. Doenges, Coordinator New Students and Family Programs

Communication, Analytical, Adaptability, Includer, Activator

Hometown: Sugar Land, Texas

Favorite Quote: "There are no happy endings, Endings are the saddest part, So just give me a happy middle And a very happy start." - Shel Silverstein

Responsibilities: New Student Orientation, Jaguar Family Programs, The Arise Transfer Program

Education: University of Texas - San Antonio, Bachelor in Early Childhood Education (EC-6th); Texas State University, Masters in Student Affairs in Higher Education

Fun Fact: I am an only child but I have over 50 first cousins.

Contact Information: or 210-784-1430

Ana G. Flores, Coordinator Bridge and Learning Communities

Connectedness, Includer, Input, Belief, Achiever

Hometown: El Paso, Texas

Favorite Quote: "I change myself, I change the world." Gloria Anzaldua 

Responsibilities: JagX, Learning Communities, Freshmen to Sophomore Transition Programs

Education: Our Lady of the Lake University, Bachelor of Arts in Psychology and a Minor in Spanish; Our Lady of the Lake University, Masters of Science in Counseling Psychology

Fun Fact: I have lived in three different countries.

Contact Information: or 210-784-1434

Kat A. Whitaker, Coordinator University 101 Programs

Achiever, Adaptability, Maximizer, Empathy, Positivity

Hometown: Growing up in a military family, Kat moved 10 times. Her favorites are: Virginia, Italy, Bahrain, Ohio, and Texas.

Favorite Quote: "Twenty years from now you will be more disappointed by the things you didn't do than by the ones you did do" - Mark Twain

Responsibilities: Jaguar Tracks, Peer Mentors, Common Experience 

Education: Bowling Green State University, Bachelor of Arts in American Culture Studies and a Minor in International Studies; Miami University, Masters of Science in Student Affairs in Higher Education with on focus on Diversity, Equity, and Culture

Fun Fact: In the past 4 year I ran 222.7 miles for a grand total of 11 half marathons and 3 full marathons in 7 different cities because I love to travel.

Contact Information: or 210-784-1437

If you would like more information about the Office of First-Year Experience feel free to call us at 210-784-1435 or email