Student Services

Academic Advising

Academic advisors are available to help you make sure youre on track with your academic plan. Advisors are available to help you select classes and assist you with any problems you encounter registering they're just doing it from a distance. We are only offering remote services (no in-person advising) through email, phone appointments and WebEx video conferencing. See our website for instructions on how to get in touch with an academic advisor: tamusa.edu/undergraduate-academic-advising.

Bookstore

The bookstore will be open, but limit the number of customers allowed into the store at a time. The University expects the bookstore to follow all University practices on hygiene and social distancing and their company plan. The bookstore will also provide a certification letter to the University adhering to approved actions.

A resource checklist that includes supplies to be provided and other useful resources will be available for faculty and dean and department chair offices by Aug. 10, 2020.  As an added resource, we are providing a helpful guide for faculty.

Computer Labs

Computer labs will have a limited number of computers operational and available to create social distancing. Sanitizing wipes will be located in the labs for wipe-down of tabletop, keyboard and mouse. The user will need to wipe down the work area and keyboard before use. Signage will remind the user, and there will also be computer-screen messaging as additional reminders.

Dean of Students

Care Team/Report: A&M-San Antonio is committed to helping students address personal problems that interfere with meeting the demands of college life and their academic success. If you see or know of a student who may be in distress, please file a Care Report. Based on the nature of the concern, a case manager or Care Team member will respond to the incident and find a referral or resolution to the concern.

COVID Exposure Protocol: A&M-San Antonio promotes a safe learning and working environment for students, faculty, staff and visitors. If you feel that you have been exposed, are experiencing symptoms of COVID-19 or have tested positive, we ask that your report to the University here. Depending on your status, the Dean of Students’ staff will assist with housing, testing, class accommodations or other critical factors impacting the student.

Office of First-Year Experience (FYE)

The Office of First-Year Experience (FYE) aims to guide students throughout their university transition. Our programs are designed to challenge and support students across their first year and to connect students to outstanding learning opportunities that will help them achieve their academic goals. Our office oversees the following areas: First-Year Seminars, Common Experience, Learning Communities, and Faculty Advising Program.

FYE will be open for the fall semester, but the number of students allowed in our office space will be limited and monitored to enforce social distancing. Students are strongly encouraged to call FYE at (210) 784-1435 or email at fye@tamusa.edu to ask questions or schedule an appointment.

For more information about our office, visit tamusa.edu/fye. To stay up-to-date with FYE events, follow us on social media (Instagram, Facebook, Twitter, Snapchat, YouTube, and Tik Tok) @TAMUSAFYE.

Disability Support Services

Disability Support Services (DSS) at Texas A&M University-San Antonio is committed to ensuring equal access, full participation, and reasonable accommodations by coordinating services that meet the unique educational needs of enrolled students with documented disabilities. DSS works collaboratively with students as they actively participate in their academic pursuits.  We invite you to contact us and look forward to working with you. DSS is currently offering phone and virtual appointments as well as in-person meetings and exams by appointment only. For the safety of the entire campus community, we are not open for walk-in inquiries. For information regarding our Assistive Technologies, please visit our website.

To schedule a phone, virtual or in-person appointment, contact DSS at (210) 784-1335 or dss@tamusa.edu.

Food Services

Dining services are limited to take-out services only. Indoor seating is unavailable. Outdoor tables will have signage on the maximum number of persons allowed for usage. The University expects the food service provider to follow all University practices on proper hygiene and social distancing. The food service provider will also submit a certification letter to the University adhering to approved actions.

International Affairs

The Office of International Affairs (OIA) processes immigrant and non-immigrant visa applications sponsored by the Institution. For the safety of our students and staff, we are conducting group and face-to-face meetings virtually. International students can click here to make an appointment. 

The staff is ready to help with Immigration Support issues, such as virtual immigration advising, through Skype or WebEx, telephone appointments, immigration seminars and virtual immigration workshops. The staff is also coordinating educational and cultural programs and activities on campus and virtually.

OIA can also provide additional international student support, such as optional practical training, curricular practical training, reinstatements, visa status changes, reduced course load and other immigration services.

Library

Welcome back Jaguars!  The University Library is excited to announce that we have resumed in-person services.  Please visit our calendar for more details on our reduced onsite hours of operation and remote hours of operation.  We wanted to make you aware of some of the changes you can expect that we’ve put in place for the safety of our patrons and staff.

  • Students visiting the library will be required to wear masks while in the space.  Therefore, students will not be allowed to eat food in the library but can lower their mask to take a quick drink.
  • Social distancing at the library’s computers and study tables will be enforced and these areas will be sanitized between uses.
  • While the library’s stacks will be inaccessible for browsing, you can place holds on materials.  Library staff will pull them and notify you via email when they are ready to be picked up.  For the full details, please visit this page of the library’s COVID-19 guide.
  • Students should return library materials such as books, DVDs, and Interlibrary Loan requests to one of our two book drops.  We have one located just outside the library’s entrance on the second floor of CAB.  You can drive up to the second one on the sidewalk just west of the auditorium.   Short-term use materials such as supply boxes and calculators should be returned to the library.
  • You can again borrow physical materials (books and DVDs) through interlibrary loan. 
  • Physical course reserves will be available primarily for face-to-face and hybrid classes and must be usedin the library only.  For the safety of library staff, reserves will follow a self-service model where students will pull the materials they need from a shelf they can access.  Gloves are available for those students who wish to wear them while handling reserves.  Additional electronic reserves can be found by searching our online catalog of courses.
  • Subject librarians are still available for virtual one-on-one appointments. Schedule yours today!
  • Archives & Special Collections staff are available to assist patrons remotely.  Email them at archives@tamusa.edu or visit their website for more information.

For the latest information regarding the library’s services and hours, please visit our COVID-19 guide.

Mays Center

The Mays Center for Experiential Learning and Community Engagement provides enhanced learning opportunities and access to resources and relationships to develop students into career-ready and community-minded graduates. The Mays Center houses Career Services, Civic Engagement and Experiential Learning offices and support opportunities, including financial literacy programs, a career clothes closet and the campus food pantry. Many services are available remotely, including:

Career Services

Virtual Career Advising: Career advising is available through phone, email, chat and video options. Students can log-in to their JagWire account to access Handshake and make an appointment.

Other services provided remotely include:

  • Resume/Cover Letter Review
  • Interview Preparation
  • Job Searching via Handshake
  • Career Exploration Assistance
  • Graduate School Information
  • Virtual Career Fairs

Experiential Learning

Money Coaching appointments are available from our Financial Literacy Fellows. Learn how to develop a budget, manage expenses and more. Appointments can be made by logging into Handshake through JagWire. Academic internships support students by coordinating with internship sites on COVID-19 procedures.

Civic Engagement

The General’s Store, the University’s on-campus food pantry offers supplemental food to students in need. To ensure the safety of customers, the General’s Store has moved to curbside service only. The store is open Wednesdays from 2 p.m. to 6 p.m. To place an order and learn more, visit tamusa.edu/mays/students/generals-store.html

Military Affairs

Students can contact Military Affairs via email or by phone at (210) 784-1397, or schedule a one-on-one virtual meeting by following this link. To schedule a virtual appointment, enter the session number, 1458392997, and password, “question.” The staff is available Monday through Friday from 8 a.m. to 5 p.m.

To stay up-to-date with Military Affairs events, services and programs, follow on social media:

  • Facebook: TAMUSAMILITARY
  • Instagram: TAMUSAMILITARY
  • Twitter: TAMUSAMILITARY

Recreational Sports

We realize that Recreational Sports provides our students with opportunities to enhance their well-being and health. Over the summer, the staff has developed protocols so that our students will be able to take advantage of the Recreational Sports program’s experiences and expertise. We’ve adapted fitness spaces and classes to address safety while offering the quality Jaguar experience that you deserve. For details, please visit tamusa.edu/recreational-sports.

Recreational facilities, including the game room, will be open by appointment only and with limitations on the number of users. Some virtual offerings will be available, as well. In addition to hourly and daily sanitation of the Recreational Sports spaces and equipment, monthly deep cleaning will be conducted.

Outdoor activities are to comply with all state guidelines. Recreational Sports will announce events planned for this Fall. Significant planning is also taking place this Fall to expand the intramural sports activities for future semesters.

Fitness Center Hours of Operation and Services

The Jaguar Fitness Center (Senator Frank Madla Building, Room 128) and Fitness Studio (Sen. Frank Madla Building, Room 134).

  • Monday - Thursday - 11 a.m. - 2 p.m.; 5 - 8 p.m.
  • Friday - 11 a.m. - 2 p.m.

Health & Safety

Recreational sports staff and student workers will follow the health and safety protocols outlined in this section to include daily temperature checks, hand washing, sanitation, social distancing throughout shifts and face coverings.

Student-workers will also be required to complete the “Protocol and Certification for System Member Employees” and the “Safe Practices for Returning to the Office during the COVID-19 Pandemic” training courses before returning to campus.

Here are some of the updates to help guide your use of Recreational Sports facilities and programs:

The Fitness Center & Studio

  • To maintain social distancing and the healthiest environment, the Fitness Center will begin to operate at 25 percent capacity when on-campus operations on resume this Fall.
  • Fitness classes are offered virtually. We encourage you to explore the many options available at edu/recreational-sports/index.html.
  • Studio capacity will be five patrons and one staff member (a total of up to six individuals at any given time).
  • The Fitness Center will limit capacity to eight patrons and one staff member (a total of up to nine individuals at any given time).
  • Enhanced health protocols are being implemented to include:
    • Placing hand sanitizers at the entrances and dedicating one entry and exit to maintain social distancing
    • Providing you with a towel when you check-in (use of the towel is mandatory during your workout)

An appointment through the Recreational Sports reservation site (IMleagues.com) is necessary to accommodate a 50-minute workout. A buffer of 10 minutes between bookings will allow Recreational Sports staff to sanitize the equipment with spray and wipe down the equipment with an approved cleaner that meets the standards recommended by the CDC.

Workout stations are spaced at least 6 feet apart and placed adequately along traffic lanes for entry/exit and restroom access.

You will be required to use a gym wipe to wipe down equipment after each use. Gym wipe stations will be placed on either end of the Fitness Center.

The use of the locker rooms and showers will not be permitted. Restrooms will be available for use. 

e-Sports

  • e-Sports, housed in Classroom 103 of the Patriot’s Casa, will adhere to social distancing and safety protocols.
  • Five or six student competitive gamers (student-athletes) will occupy the space at any given time to (i.e., maintaining at least 6 feet between student-athletes and operating machines).
  • All employees and student-athletes will wear a face covering unless it meets an exception as outlined by the Governor’s Executive GA-29.
  • Recreational Sports employees will perform frequent cleaning and sanitized wipe-down of equipment before and after each use of the operating machines.

Patron Access & Etiquette

  • Wear a face covering and maintain at least 6 feet for social distancing from other patrons.
  • During the process of making an appointment on IMleagues.com, you will complete a self-screening. If you’re exhibiting any of the signs or symptoms of COVID-19, you will not be permitted campus.
  • A staff member of the Fitness Center or Studio will escort you into the facility. Until then, we ask that you remain outside until you’re asked to enter.
  • We ask that you only bring your water bottle and ID card into the facility. All other personal items are to be kept in your vehicle.
  • We recommend face coverings and gloves that cover your wrist to fingers.
  • It is recommended that individuals aged 65 or over, and individuals who are immunocompromised or have underlying health conditions, not utilize the facility following the Governor’s Strike Force to Reopen Texas.

Recreational Fees

We understand that many of our students and their families have been financially impacted by COVID-19,. To assist with these challenges, the University has reduced the recreational fee for the ensuing academic year. Also, the athletics fee will be waived entirely for the Fall. These extraordinary measures were taken to assist the student body during these difficult and unprecedented times.

Athletic Events

No spectators are allowed at athletic events for the fall. Student-athletes will engage in practice activities under current health protocols and supervision to ensure social distancing. Face masks will be utilized when appropriate under current guidance. Protective gear and equipment used will be sanitized by Intercollegiate Athletics to promote proper hygiene.

Food Pantry - The General's Store

The Universitys on-campus food pantry offers supplemental food to students in need. To ensure the safety of customers, the Generals Store has moved to curbside service only. The store is open on Wednesdays from 2 p.m. to 6 p.m. To place an order and learn more, visit tamusa.edu/mays/students/generals-store.html.

Student Academic Success Center

Academic Coaching: Students can schedule an academic coaching appointment via EAB-Student Success Collaborative. If students are unsure of how to schedule the appointment via EAB, please watch this video. Appointments will be conducted either virtually (WebEx) or over the phone. If the appointment is via WebEx, the academic coach will send an email with a link to the student for the appointment. When it's time to join the meeting, the student will access the WebEx appointment via the link from the academic coach. Please make sure that, if you choose a phone appointment, your phone number is up-to-date in our system. Students can also schedule an appointment with an academic coach by calling (210) 784-1307.

Academic Learning Center: One-on-one tutoring appointments can be scheduled through EAB-Student Success Collaborative. All tutoring appointments have been moved online and will take place over GoBoard, our virtual appointment space. Please watch your student email for a link that will be sent from "Jaguar Tutoring." Follow the link to access your appointment space with your tutor. If you encounter issues, please immediately email tutoring@tamusa.edu or call (210) 784-1332, and we will help you resolve the issue.

Student Counseling & Wellness Services

Student Counseling and Wellness Services (SC&WS) offers its services to currently enrolled A&M-San Antonio students. Services are free and confidential (as the law allows) and are not part of a student’s academic or University record. SC&WS offers individual and group therapy, crisis intervention, consultation, case management, educational programming and outreach (e.g., classroom presentations, workshops, tabling events, etc.).

Due to COVID-19 circumstances, students are strongly encouraged to call the SC&WS main line at (210) 784-1331 to schedule an initial appointment. SC&WS offers tele-counseling services at this time via phone or WebEx. 

Student Involvement

Student Involvement values student development both inside and outside of the classroom. The Office of Student Involvement focuses on students' total educational experience, including activities, events, student organizations, University-sponsored groups (Student Government Association, Campus Activities Board, Jaguar Ambassador Program), lectures, live performances, special events and more. Professional and student staff provide guidance and leadership training for students to help students achieve their academic and personal goals. Our goal is to get all students involved and engaged on campus. Learn more about what we offer by checking out our website, JagSync or by stopping by our virtual office.

Due to COVID-19 circumstances, students can visit our office virtually or call us at (210) 784-1329. You can also schedule an appointment with us by emailing studentlife@tamusa.edu.

Testing and Writing Centers

The Testing and Writing Centers will be open, but will have scheduling appointments to ensure social distancing and will offer virtual meetings. Check the website for these areas on the latest updates on hours, how to schedule appointments, etc.

The Welcome Center

Call the Virtual Welcome Center at (210) 784-1300 to speak with an enrollment specialist. Our enrollment specialists are available Monday through Thursday from 8 a.m. to 6 p.m. and Fridays from 8 a.m. to 5 p.m. You can also schedule a virtual appointment with an enrollment specialist. Schedule Your Virtual Appointment Now!

Have an easy question that we can answer via email? Contact us at BeAJaguar@tamusa.edu. The typical response time for emails is about one business day. You can contact us via email or phone. Plus, you can schedule a one-on-one virtual meeting or attend one of our daily online information sessions or special events!

Outdoor and Gathering Spaces

Most outdoor bench areas will be limited to one person due to social distancing protocols. Seating and lounge areas in most buildings will be limited to one person, in an abundance of caution to maintain social distancing. Many lounge areas will be limited or furniture removed to discourage group gathering and limit crowding. Wi-Fi expanded coverage has been installed to help provide more opportunities to social distance, including parking lots.

Events

The capacity of large meeting rooms and group event space will be reduced for social distancing. The Manager for Event Services in the Office of the President will be responsible for scheduling these spaces. The Manager of Event Services will provide guidance specific to each area upon request.

Some lobbies and portable buildings were used for hosting events in the past; this will no longer be advisable due to social distancing guidelines. Please consult with Business Affairs and Operations Division before planning an event in these previously permitted spaces. They don’t have capacity signage and won’t be used for University events in the fall.

Additional guidance for hosting events can be found in the Fall 2020 Hybrid/Virtual Programming Guide, available at tamusa.edu/documents/community-safety-together/virtual-program-guide.pdf.

Events needing catering will still be required to use the University’s exclusive food provider, Chartwells unless they decline to provide for the event. It is highly discouraged to use outside vendors that have not completed an agreement with the University to follow our safety guidelines. If an external provider is used, the food should be in prepackaged delivery. To-go food delivery services will be allowed, particularly in Esperanza Hall. Still, the practice is not encouraged over the remainder of the campus due to our exclusive food provider agreement.

updated: August 24, 2020