Frequently Asked Questions

If you have a question not answered by the FAQs on the university’s coordination of the impact of COVID-19, you can submit your question  here .


Frequently Asked Questions - COVID-19


Across the nation and close to home, students are facing uncertainty and increased need. For many, the impact of COVID-19 is immediate and significant.

Texas A&M University-San Antonio students are experiencing unprecedented loss of income as well as unexpected expenses from medical needs to food and housing insecurity. Your gift to the Jaguar Lift Student Emergency Relief Fund or General’s Store will help these students and their families during this crisis.

Click here to make a gift now


We encourage you to wash your hands with soap and water for 20 seconds, cover your coughs and avoid touching your eyes, nose or mouth.  Remain home if ill.


We will continue to follow Centers for Disease Control and Prevention Centers (CDC) recommended protocols implementing social distancing practices. These strategies will include the need to cancel, reschedule and/or host virtual meetings and events. Many of you have already taken steps to review your events and determine the best way to proceed. Please be proactive in addressing this need.

Frequently Asked Questions - Employees


1. Do I need to wear a mask when working on campus?
Face covers will be required of all individuals when in common areas (e.g. but not limited to: hallways, restrooms, elevators, office reception areas, conference rooms, and copy and vending machines areas) where they are likely to encounter others and are unable to maintain appropriate distance (greater than six feet.)
2. Where can I get a mask? Does the university provide a mask?
If you have a cloth face cover that you have been using prior to returning to campus, it can be used on campus. Face coverings will be available from the University for individuals who do not bring their own. They can be obtained from the Risk Manager or the Assistant Manager – Environmental Health Service.
3. What can I do to decrease my chance of becoming infected?
The best way to prevent illness is to avoid being exposed to the virus that causes Covid-19. The Center for Disease Control recommends the following practices:
· Knowing how the virus spreads – mainly from person-to-person, through respiratory droplets produced when an infected person coughs, sneezes, or talks. These particles can land in the mouths or noses of people who are nearby or possibly by inhalation into the lung. Note the virus can be spread by people who are not showing symptoms.
It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes. This is not thought to be the main way the virus spreads.
· Maintain good social distance (about 6 feet)
· Cover your mouth and nose with a cloth face cover when around others
· Wash your hands often with soap and water. If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol and when available wash again with soap and water
· Clean and disinfect frequently touched surfaces daily
4. What is the timeline for the reopening of campus?
A&M-San Antonio will reopen to on-site staff work in three phases. A phased return to on-site work and reduction of off-site work arrangements began on May 18, 2020 and were based on operational needs. On-site staffing levels were increased to 25% of personnel of the shared work space of a given work site.
The second wave to increase staffing levels to no more than 50% of personnel of a shared work space of a given work site will begin on June 1, 2020.
The third wave is scheduled for July 1, 2020 to bring back all remaining employees. These plans are subject to change should our community experience a resurgence of COVID-19, conditions specific to campus change, or new governing directives be issued.
5. What are the procedures for cleaning spaces?
· Wear disposable gloves when cleaning and disinfecting surfaces.
· If surfaces are dirty, they should be cleaned using a detergent or soap and water prior to disinfection.
· Use an EPA-approved disinfectant against the virus that causes COVID-19. A list is available at ( https://www.epa.gov/pesticide-registration/list-n-disinfectants-use-against-sars-cov-2 ) or from EHS.
· Follow manufacturer’s instructions for all cleaning and disinfection products for (concentration, application method and contact time, etc.).
· Store and use disinfectants in a responsible and appropriate manner according to the label. Do not mix bleach or other cleaning and disinfection products together--this can cause fumes that may be very dangerous to breathe in.
· Discard gloves after each cleaning. Clean hands immediately after gloves are removed.
6. What is the Return to Work Task Force?
In an email sent to campus on April 29, 2020 (and posted on this website) President Matson launched two efforts to address planning and preparedness for a gradual return to on-site operations
Campus Reopening Task Force: This short-term task force consisted of a subset of the COVID-19 Risk Management Group and included other subject matter experts and functional area and governance group representatives. In accordance with A&M System guidance and consistent with the Governor’s directive of April 27, 2020, A&M-San Antonio reopened to on-site staff work in three phases, beginning May 18. The task force advised on our reopening plan and delivered its recommendations to the Office of the President on May 8, 2020. Guidance about phased reopening of Campus Business Operations was provided to all supervisors on May 14, 2020.
7. What is Blueprint 2020?
Blueprint 2020: Preparing for Fall – A safe and healthy campus: Blueprint 2020 is an initiative led by the Division Vice Presidents to develop a comprehensive strategy and implementation plan to safely return to in-person delivery of academic programs and student support services in fall. Convened by the vice presidents, four subcommittees will inform the plans for meeting the instructional and operational challenges for fall 2020, with an emphasis on protecting the health and safety of the campus community and supporting students’ academic success. The group is also charged with contingency planning, to prepare for the possibility that public health conditions may limit our ability for in-person delivery of courses. Recommendations from this group to the office of the President are anticipated in late May and announcing tentative fall plans in June.


Yes. According DOL guidance, System members are covered employers under the Act, regardless of the number of employees they employ because they are a public agencies. https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/employerguide.pdf   (see page 10).


Yes. According to DOL guidance, covered employers must post a notice of the Families First Coronavirus Response Act (FFCRA) requirements in a conspicuous place on its premises. An employer may satisfy this requirement by emailing or direct mailing this notice to employees, or posting this notice on an employee information internal or external website.


The Office of Human Resources has distributed guidance to managers on how to process leave and how to administer requests to approve working remotely for employees who are required to self-quarantine due to possible exposure to COVID-19. Please note that at this time, there are no instances. Managers are also being provided with information about preparing for what is currently the very unlikely possibility of a campus closure. Should a campus closure become necessary, you will receive information about related procedures directly from your supervisor, including information about VPN (virtual personal network) access. This process will not require completion of the standard remote work approval form.  All managers have received information on how to document, request approval and track AWL requests. Employees who need information on requesting an alternate work location should contact their supervisor.


Employees who belong to categories considered to be at higher-risk of getting sick from COVID-19 (adults 60+ OR people who have serious chronic medical conditions such as heart disease, diabetes, a compromised immune system or lung disease) should consult with their managers about working from home, where feasible.  See more  information regarding individuals considered higher-risk.

Employees may be approved for temporary alternate work arrangements in accordance to System Regulation  33.06.01, Flexible Work Arrangements  and TAMUSA  33.06.01.O0.01, Flexible Work Arrangements.

All managers have received information on how to document, request approval and track AWL requests.


Visit your primary care physician, and call ahead before visiting your doctor. If you have a medical appointment, call the health care provider and tell them that you have or may have COVID-19. This will help the health care provider’s office take steps to keep other people from being infected or exposed.

If you do not have a primary care physician please go to the Health Department to be assessed.  It is located at 7430 Louis Pasteur Drive or call 210-949-2000.

If you carry medical insurance with the A&M System, you can locate medical and pharmacy carrier information here or at  https://www.tamus.edu/business/benefits-administration/carrier-information/ .

If a medical professional orders a COVID-19 test for you, it will be covered under the A&M System sponsored healthcare plan that you are enrolled in.  This means that you would not have a copay or be subject to a deductible or coinsurance.  If you require an office visit for treatment for a diagnosed case of COVID-19, you will have the same coverage that is currently available for any emergency or non-emergency illness, subject to the normal deductible, copay, and out-of-pocket amounts under A&M System healthcare medical plan you are enrolled.

Chancellor Sharp has decided to temporarily reduce the copay for MDLive telehealth services to a $0 copay beginning Thursday, March 19, in an effort to facilitate access to medical care for all A&M Care members.  MDLive Virtual Visits is a telehealth feature through the Blue Cross and Blue Shield A&M Care Health Plans. Employees participating in our benefit plan may contact MD Live virtual doctors who are trained on the latest CDC guidance for providers and can assess symptoms and risk factors to determine appropriate next steps. Visit MDLIVE.com or download the MD Live App to your smartphone or call customer service at 1-888-680-8646.  You will need your BCBSTX member ID card if registering on MDLIVE’s website or by phone.


System Regulation  33.06.01, Flexible Work Arrangements and TAMUSA  33.06.01.O0.01, Flexible Work Arrangements provide the option for employees to work from an alternate work location. All managers have received information on how to document, request approval and track Alternate Work Locations (AWL) requests. Employees who need information on requesting an alternate work location should contact their supervisor. All AWL requests will be reviewed in accordance with the regulation and procedure and will require approval from the division vice president.


If you are sick, to keep from spreading respiratory illness to others, you should:

  • Notify your supervisor.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

A benefits eligible employee may have the following options for paid leave:

  • Sick leave – if an employee is out of work due to their illness or illness of their child, spouse or parent they may draw on their sick leave accrued time off.
  • Emergency Leave- a benefits eligible employee may qualify for emergency leave if:
  • They are not currently sick, but are required to self-isolate or to care for a child that has been required to self-isolate
  • To care a child whose school or day care has closed
  • Vacation – An employee must submit a time off request to use accrued vacation leave through Workday. All vacation requests must be approved by an employee’s supervisor.  A&M System Regulation 03.01 Vacation.

Employees will utilize Workday to track vacation, sick and emergency leave time off.

Currently the A&M System Regulations 31.03.02 Sick Leave and 31.03.03 Leave of Absence with Pay (includes Emergency Leave) do not provide paid leave for employees in non-benefits eligible positions. 


Employees in this situation should promptly notify their manager of the reason for their absence and the anticipated date of return to work. Children may not be brought to work for safety reasons. If the employee is able to work from home with an approved Alternate Work Location (AWL) while supervising their child, the employee will be paid for hours worked. Otherwise, employees may be eligible for other paid leaves as applicable to their position and situation.

A benefits eligible employee may have the following options for paid leave:

  • Sick leave – if an employee is out of work due to their illness or illness of their child, spouse or parent they may draw on their sick leave accrued time off.
  • Emergency Leave- a benefits eligible employee may qualify for emergency leave if:
  • They are not currently sick, but are required to self-isolate or to care for a child that has been required to self-isolate
  • To care a child whose school or day care has closed
  • Vacation – An employee must submit a time off request to use accrued vacation leave through Workday. All vacation requests must be approved by an employee’s supervisor.  A&M System Regulation 03.01 Vacation.

Employees will utilize Workday to track vacation, sick and emergency leave time off.

Currently the A&M System Regulations 31.03.02 Sick Leave and 31.03.03 Leave of Absence with Pay (includes Emergency Leave) do not provide paid leave for employees in non-benefits eligible positions. 


Chancellor Sharp has decided to temporarily reduce the copay for MDLive telehealth services to a $0 copay beginning Thursday, March 19, in an effort to facilitate access to medical care for all A&M Care members.  MDLive Virtual Visits is a telehealth feature through the Blue Cross and Blue Shield A&M Care Health Plans. 

Employees participating in our benefit plan may contact MD Live virtual doctors who are trained on the latest CDC guidance for providers and can assess symptoms and risk factors to determine appropriate next steps. Visit MDLIVE.com or download the MD Live App to your smartphone or call customer service at 1-888-680-8646.  You will need your BCBSTX member ID card if registering on MDLIVE’s website or by phone.


For those on maintenance medication, you can change from a 30-day supply to a 90-day supply of any prescription medicines you take on a regular basis. 

For employees participating in our medical benefit plans, Express Scripts is authorizing payment to pharmacies for up to a 90-day supply of any prescription medication for individuals, regardless of when the prescription was filled.  If you have a 30-day prescription, you must have enough remaining refills to get the 90 days, or as many days as you think you need (if only an extra 30 or 60).

For specific questions regarding the current medications that you take, please consult your pharmacy.  Express Scripts FAQs.


  1.  Express Scripts, Inc. P.O. Box 650322 Dallas, Texas 75265-0322
  2. Or, you may ask your doctor to call 1 888 327-9791 for instructions on how to fax the prescription to Express Scripts (ESI).
  3. Your doctor will need to use your social security number or ESI member ID number to complete the transaction. (Only doctors can fax prescriptions to ESI.)
  4. Express Scripts FAQs

For employees participating in our medical benefit plans, Express Scripts is also authorizing payment to pharmacies for up to a 90-day supply of any prescription medication for individuals, regardless of when the prescription was filled.  If you have a 30-day prescription, you must have enough remaining refills to get the 90 days, or as many days as you think you need (if only an extra 30 or 60).


Yes, coronavirus qualifies as a "serious health condition" under FMLA, allowing an eligible employee to take  FMLA leave  if either the employee or an immediate family member contracts the disease.


Yes, employees can be sent home; however, they cannot be penalized for being sent home. To prevent potential exposure of others, an employee may be asked to go home if they are showing symptoms of COVID-19. The symptoms of  COVID-19  are fever, cough, or shortness of breath. The decision to send an employee home who is exhibiting these symptoms is to be made on a case-by-case basis. If possible, consult with the campus Human Resources office before sending an employee home.

No, supervisors should encourage employees to seek medical advice but they cannot require an employee to go to the doctor. They can require the employee to be asymptomatic before returning to work.

In addition, advise employees of basic preventative measures (practice good hygiene, including frequent hand washing, covering your nose and mouth with your sleeve if you cough or sneeze, and avoiding touching your eyes, nose or mouth with your hands) and post related flyers throughout your work areas.


For contagious illnesses, maintaining a reasonable distance from the person is a starting point. Do not shake hands or make other physical contact. Offer the individual a tissue and ask the person to cover their mouth and nose if they should need to cough or sneeze. Use a sanitary wipe after the person has left to wipe those areas of your workstation that the person has touched. There may be situations in which a meeting can be rescheduled to a time when the person is feeling better or the business can be conducted by phone or e-mail. Do not hesitate to offer this suggestion if it is appropriate.


Our employee assistance provider Compsych Guidance is available to our employees and their household family members. Compsych Guidance offers help to keep employees informed about the coronavirus, as well as to offer guidance on how to remain healthy and deal with the emotional impacts of the outbreak.

In addition, they provide confidential support. Go online to guidanceresources.com (Web ID: TAMUS) or call a counselor at (866) 301-9612. Retirees may contact Compsych Guidance at (833) 306-0105.

ComPsych Guidance Resources

  1. Log into ComPsych at  guidanceresources.com
    1. Search “Coronavirus” at the top of the page.
    2. Click on the resources of interest to you to get to all articles.
  2. Coronavirus Webinar
  3. As the COVID-19 virus spreads, it’s normal to feel fear and uncertainty. This course offers tips for  coping with uncertainty and regaining control .

Visit the A&M-San Antonio's Wellness Program Lifestyle page for more resources.

Frequently Asked Questions - Current Students

If you need to submit documents related to your FAFSA or any other forms, you can do so in one of the following ways:

  1. Email us at financialaid@tamusa.edu
  2. Fax to (210) 784-1490
  3. Submit to Dropbox

If you send an email, please clearly identify your first and last name and student ID number, and use your Jaguar email address in your email message.

All requests submitted will be answered in the order they are received. Our normal processing time for submitted documents is seven to 14 business days. We appreciate your understanding and patience.

Yes, you may return your regalia purchased for the Commencement Ceremony. However, you must have a receipt and all merchandise must be unworn and in original packaging. The last day to process a refund will be the day before Commencement which will be September 24.

Currently student employees can work remotely.  This includes Federal College Work-Study, State Work-Study and Student Workers.

The manager/supervisor would be responsible for determining what work is feasible for an off-site student worker.  The supervisor would continue to oversee their work including assigning the duties, checking on progress and establishing expectations.  This is something each manager will need to determine, and utilizing the alternate work location information form should help. 


Beginning Monday, Mar. 23, all courses are conducted online for the remainder of the spring 2020 semester . This decision was not made lightly and reflects the abundance of caution the University is taking to protect the health and safety of our campus community. 


  • Notify your supervisor/faculty.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

Spring semester will not be extended.


At this time, the only term affected is Spring. We will update information as needed depending on changing local and global conditions and guidance from public health agencies. All updates will be posted online. Please continue to check your student e-mail account for changes and updates.


Priority deadlines have changed for all types of students. The March 23rd deadline that was for graduating Seniors has been changed to March 30th.


No. Flex II classes are not canceled.


Summer classes are not canceled at this time.

The Spring Commencement Ceremony has been rescheduled for September 25th.

 


Please contact ITS department at (210) 784-4357.


Please email the office of Registrar at registrar@tamusa.edu with student name, J or K number and class information (Subject, CRN #, and section number)

Frequently Asked Questions - New Students


 To further assist students during this time the university has deferred the $75 NSO fee to your first-semester tuition and fee bill.


If a student is unable to obtain an official transcript due to a COVID-19 related school closure, we will process the application and determine a conditional admissions decision with unofficial transcripts. Admitted students will have a registration hold and must submit an official final transcript during their first semester.


Effective until further notice, all in-person campus tours will be suspended. In their place, prospective students and their families are still encouraged to check out our virtual campus tour here.

During this time, we have created a Virtual Welcome Center to serve the Jaguar Family. Our Enrollment Specialists are standing by to assist you with your questions about Financial Aid, Registration, Adding/Dropping a Course, and more! 

Find out how to connect with us here .

Students will now have the opportunity to meet with their Admission Counselor via virtual chat. The counselor will be able to assist the student with any issues or questions they might have about their admission status.

For more information, click here .  

Yes! The process to apply for admission has not changed. Students who wish to apply for admission must go to ApplyTexas to complete their application online. You can learn more about this process at tamusa.edu/admissions .

At this time, there are no changes to the admissions process timeline. Once we receive all of your required documents, it generally takes two to three weeks to process an application to a decision.

No, you do not have to come in person to the University to submit any documents. To submit any required documents virtually or find more information, please visit tamusa.edu/admissions/admissionsdocuments.html

TSI scores can be requested using the following link www.tamusa.edu/tsiform  

There are various deadlines for applications, depending on your status (if you are a freshman, transfer or graduate student). Visit tamusa.edu/admissions for the most updated information regarding application deadlines for summer and fall semesters.

When the University is open, you can take the TSI during normal business hours. Or, you may be eligible to take the TSI online from home. Learn more at  https://www.tamusa.edu/academic-affairs/student-academic-success-center/testing-center/texas-success-initiative/tsi-assessment.html , or contact the Testing Center at (210) 784-1366 or testing.center@tamusa.edu for assistance and guidance.

Students at other universities who would like to take classes for one semester may apply for admission as a transient student. You will need to complete the transient application in ApplyTexas and submit your most recent college transcript. You must be in good standing and eligible to return to your current university. Learn more at https://www.tamusa.edu/admissions/undergraduatestudents/transient-admission.html .

We understand that you may be facing challenges that affect your ability to enroll. You should contact your admissions counselor if you would like to defer your admission.

Freshmen and Family New Student Orientation has been moved on-line. For the latest information, please visit the New Student Orientation Web Page

You must complete New Student Orientation in order to register for classes. Additional information will be provided to freshmen regarding the process of getting advised and registering for classes. Transfer students may schedule a one-hour new transfer student advising appointment using the EAB-Student Success Collaborative link in the Student Services section of JagWire.

If you have difficulty scheduling an appointment, you may call the Welcome Center at (210) 784-1300 for assistance or contact Academic Advising at (210) 784-1307. At this time, appointments will be conducted over the phone or via WebEx, an online meeting platform. Open registration for incoming transfer students begins Monday, April 13.

The coronavirus outbreak will not impact how the University evaluates applications for admission to any of its programs. We understand that many communities, particularly in China, are experiencing school closures or restricted activities. We are committed to working with schools and communities to ensure all candidates receive full consideration for Texas A&M University-San Antonio’s incoming classes.

For undergraduate students admitted through early acceptance and anyone else who has received an offer of admission to the University, rest assured that your admission offer is in no way jeopardized by the health crisis. As for how this outbreak may affect your transition to A&M-San Antonio, it is still too early to provide any concrete information. The application process for immigration documents does not begin until at least the end of March, so we do not have any information on changes to that process at this time.

No, our review process has not been affected by COVID-19 developments, and final decisions will be available to applicants in late March as planned.

Frequently Asked Questions - Travel


All System-sponsored travel (international and domestic) has been suspended through June 30, 2020.

If you have recently traveled internationally to any country at all, you must not come to campus for 14 days following the date of your return to the United States. We recommend that you self-monitor during this time and follow  CDC guidance  for recognizing symptoms and when to be tested. Please use the  Travel Self-Report form  to report your travel. The University's Risk Management team will reach out to you with further instructions.

  • If you returned from international travel on or after March 14 and cleared customs through one of the 13 U.S. airports through which travelers returning from Europe and any Level 3 risk countries are being routed, please consider yourself as having returned from a Level 3 COVID-19 location and self-isolate for 14 days after your arrival before returning to campus. (Self-isolation guidance can be found in the   CDC Care Guide .) Those airports are Boston (BOS), Miami (MIA), New York City (JFK), Chicago (ORD), San Francisco (SFO), Seattle (SEA), Los Angeles (LAX), Atlanta (ATL), Honolulu (HNL), Newark (EWR), Dallas (DFW), Detroit (DTW) and Washington, D.C. (IAD).
  • All recent and upcoming travel (through May 9) is to be reported through the  Travel Self-Report form . This is a very important step in the University’s ability to monitor any risk to our campus community. We ask that even if the above policy does not apply to your travel, please do report any travel via the form.

Frequently Asked Questions - University


The safety and wellbeing of our University community is a priority. While the risk is low for contracting COVID-19, we wanted to make you aware that we continue to actively monitor official sources of public health information, including the U.S. Centers for Disease Control and Prevention (CDC) and Texas Department of Health. We are actively assessing the situation and identifying proactive steps to ensure the health and safety of our students, faculty and staff. You are integral to this process.

A COVID-19 response-working group is meeting daily to assess the situation as it affects our campus community. This team reviews national, state and local information; assesses risk and potential solutions; and will notify of potential decisions for screening, isolation of individuals, reconsidering University-related travel, housing of students or, in the possible scenario of elevated risk, necessary postponement or cancelation of activities including classes or events, and alternative solutions for teaching.

Custodial and facilities management teams are following enhanced health and safety protocols that include increased disinfecting and cleaning protocols across campus, including Esperanza Hall.

We are sourcing additional hand-sanitizing stations for high-traffic areas on campus, as well as individual bottles of hand sanitizer for placement in all public-facing offices of campus. As you can imagine, supplies of such items are depleted nationwide, so we will provide them as soon as they can be acquired. You can help within your sphere of influence by encouraging the use of hand sanitizers and sharing the CDC’s guidance regarding effective handwashing.


  • Beginning Monday, Mar. 23, all courses are  conducted online for the remainder of the spring 2020 semester.
  • During this time, the  campus will remain open for business as usual.
  • Esperanza Hall resumed normal operations Sunday, March 15, for our student residents who need to return to campus.

University offices will remain open, and employees will continue to perform their jobs as normal. This includes meetings for small groups, although virtual meetings are an acceptable alternative.

  • Unless otherwise notified on the official University communications channels, services will operate as normal including Esperanza Hall, the Library, Dining Hall, Student Wellness and Counseling Center, Parking, Bursar and Business Services.
  • Student employees may return to campus and work their normal hours.

Use the  Event Cancelation form  to notify University Communications, who will publish the change in event status.  A comprehensive list will be posted at:  tamusa.edu/coronavirus/cancelled-events.html.

The Risk Management Group is also reviewing scheduled events for the next few weeks to determine the feasibility for postponing, canceling or moving to a virtual event. Event organizers are in the process of being contacted to discuss potential next steps. If you have a question specific to an event and impact of COVID-19, use the “ Ask a Question ” link.