April 1, 2020 - Summer 2020 Courses will be held online

Sent on behalf of President Cynthia Teniente-Matson and Provost Michael J. O’Brien

Dear Jaguar Students,

With so much uncertainty these days, we want to provide some degree of certainty by letting you know that all summer courses will be held online. The move includes all courses in all sessions: Maymester plus first 5-week, second 5-week, 8-week, and 10-week summer classes. We made this decision now in order to give you as much time as possible to plan and adjust your schedules. 

The Registrar will begin moving the courses on the summer 2020 class schedule to an online mode of delivery and remove the classroom location. If you have already started registering for summer classes, the Registrar will be adjusting your schedule. We ask that you be patient as these changes are made over the next few days.  

If you have questions or concerns about online summer classes, your academic advisor is available to help. And remember, the Student Academic Success Center is offering remote tutoring and academic coaching to support your success in online courses.

Previous Messages


One of the ongoing challenges during the COVID-19 pandemic for our students may be their ability to pay their student account balance in full. We want to help relieve that concern for students who are planning on enrolling in summer and fall 2020 terms by temporarily permitting enrollment for students whose account balance is $1,000 or less. This temporarily replaces the $200 account balance restriction.

We hope this temporary change allows you to continue your academic progress at A&M-San Antonio. For questions, contact Student Business Services at (210) 784-2035 or sbs@tamusa.edu.

We are looking forward to seeing you on campus.

 Stay well,

Arturo Alonzo, Ed.D.
Interim Vice President for Business Affairs


As the University continues to follow the City of San Antonio's Stay Home/Work Safe Public Health Proclamation due to the COVID-19 pandemic, we want to reassure you that Information Technology Services (ITS) continues to be available to provide you with support and services. During this time, we are suspending in-person service hours.

Effective 5 p.m. Wednesday, April 1 

Checking out equipment, troubleshooting and dropping off equipment - we have suspended open office hours. Whether working remotely or on campus as essential personnel, please contact the ITS Help Desk at (210) 784-4357 or HelpDesk@tamusa.edu to request assistance.

Please be sure to provide contact information (your name, how to reach you and a brief description of your service need). A member of the ITS staff will return your call/email in short order.

We hope you are staying well, and we look forward to seeing you back on campus!

Your Jaguar ITS Service Team


On behalf of the University Police Department:

We are committed to the continued safety of the University and its community members during the COVID-19 pandemic that is confronting our world.

As a result of the pandemic, police officers across the nation have been encouraged to limit personal contact as a means of social distancing. During this time, we want you to know that we've increased foot patrols in and around the areas in use by our community during the Stay Home/Work Safe Public Health Proclamation.

For your enhanced safety, we encourage you to download and use the SafeZone app.

Campus community members may utilize the "check-in" function while on campus. The use of this feature will display location information to the Police Dispatcher. 

- In case of an emergency, the app will allow users to quickly activate a police response to their location.

- App registration requires the use of your University email. Download the SafeZone app from the App Store or Google Play Store. More information about the SafeZone app is available on at tamusa.edu/upd.

As always, to report an emergency at campus, call (210) 784-1911. To report a non-emergency crime, call (210) 784-1900.

Stay safe and work smart.


Dear A&M-San Antonio Student Parking Permit Holder,

To help you with the unexpected impact of the COVID-19 pandemic, the University is crediting your parking permit account by $20.

You will shortly see this credit reflected in your account.

  • For questions about parking, please visit Connect with Parking Services.

  • At this time, we are unable to take questions by phone or in person. The Parking Services Office is scheduled to reopen Friday, April 10, 2020.

We encourage you to continue to follow CDC guidelines for social distancing and the City of San Antonio's Stay Home/Work Safe Public Health Declaration. For updates on University information regarding COVID-19, visit tamusa.edu/coronavirus.

We look forward to seeing you back on campus. Stay well!


Dear Jaguar Staff,

Thank you for your continued patience as we worked to identify the full range of options we can offer you for managing your academic work this semester. Earlier this week, we informed you of the changes in the drop policy for the spring 2020 semester resulting from changing to a fully online learning environment. Today, we are able to announce the following changes to our grading policy for the spring 2020 semester, which we hope will help you manage your academic progress.

Please note that because this is a complex matter of academic policy, this is a lengthy and detailed message; be sure to read it carefully.

We have received many questions about introducing a pass/fail option. While a pass/fail option is not a designation that exists within A&M-San Antonio’s academic policies, a credit/no credit option does exist. For the spring 2020 semester:

  • Students may choose to be graded as credit/no credit (CR/NC) or to retain the course’s current grading mode (A, B, C, D or F).
  • For the spring 2020 term, grades of CR and NC are defined as:
    • CR = Credit, equivalent to C or higher (credits count toward degree)
    • NC = No Credit, equivalent to D or F (credits do not count toward degree)
  • Courses graded credit/no credit will satisfy degree requirements, provided a grade of CR (C or higher) is earned, but will not be calculated in the GPA.
  • To help students determine if the credit/no credit option is right for them, midterm grade rosters will remain open for faculty to enter midterm grades until 5 p.m. Monday, April 6, 2020.
  • Students may check their midterm grades by following these steps:
    • Step 1 – Log into your Jagwire account
    • Step 2 – Select “Classes & Registration”
    • Step 3 – Select “My Personal Information”
    • Step 4 – Select “Midterm Grades”
  • Starting April 15, 2020, students will be able to select the credit/no credit option on a course-by-course basis for the spring 2020 semester. A link and instructions will be sent to your Jaguar email on April 15, 2020.
  • Students must make their decisions to be graded credit/no credit in a course by 5 p.m. Tuesday, May 5, 2020.
  • Once the decision is made for a course to be graded credit/no credit, the grade may not be changed.
  • Students should consult with their academic advisors about how switching to credit/no credit could impact their progress to graduation, eligibility for professional licensure or admission to graduate programs in the future.
  • Any student who receives grades of NC in all courses for the spring 2020 term will be required to meet with an academic success coach.
  • Students with an academic standing of Academic Probation or Academic Warning who choose the CR/NC option for their classes may remain on academic probation or academic warning. Please discuss with your academic advisor.
  • Semester honors (Dean’s List and President’s List) for the spring 2020 semester are being suspended.
  • A statement will be added to all A&M-San Antonio transcripts that explains this temporary change to grading for spring 2020.

We cannot stress enough how important it is that you be guided by an academic advisor in your decision-making about which option best meets your academic needs. Though the changes to the spring 2020 semester have presented challenges for students, faculty and staff, please know that Texas A&M University-San Antonio remains committed to your academic success. We hope this amendment to the grading policy provides you with the flexibility you need in order to more comfortably proceed with your education during this challenging time.


Dear Jaguars,

As the University continues to follow the Stay Home/Work Safe Public Health Proclamation due to the COVID-19 pandemic, we want to reassure you that Information Technology Services (ITS) continues to be available to provide you with support and services.

We wanted to update you on changes due to the City of San Antonio's health and safety order and the need to alter how ITS provides you with face-to-face support.

The only change is the need to book an appointment in advance of coming to campus, whether you need troubleshooting or to check out or drop off equipment.

Checking out equipment - Before coming to campus, you will first need to contact Jessica Nino, who will work with you to schedule a time to meet on campus and provide you a mi-fi to take with you.

Jessica Nino
(210) 784-4361
jmnino@tamusa.edu

Troubleshooting and dropping off equipment - While we wish nothing would ever go wrong with technology, we know that things sometimes go awry. Whether you are working from an alternate location or from campus, you can reach the ITS Help Desk at (210) 784-4357 or HelpDesk@tamusa.edu.

Please be sure to provide contact information (your name, how to reach you and a brief description of your service need). A member of the ITS staff will return your call/email in short order.

We hope you are staying well, and we look forward to seeing you back on campus!

Your Jaguar ITS Service Team


Dear Jaguar Students, 

Given all of the ways in which the COVID-19 pandemic is impacting our campus and community, I’m sure that this was an unusual and anxious first week back in classes for you. On top of all of the worries you may have about your family’s health and safety, you started taking your classes virtually—which I know for many of you, is not a choice you would have made for yourself, if circumstances weren’t requiring it. I am confident that as Jaguars, you all have what it takes to be academically successful in this “new normal,” but please understand that not everything will be perfect during this huge transition. The University is adjusting to problems and issues that arise just as quickly as we possibly can.

This is a trying time for everyone at A&M-San Antonio but despite difficult circumstances, faculty and staff remain committed to your education. All classes and support services are now online and we continue to improve ways to be available to you and to meet any unforeseen needs.

Many of you have reached out to me personally with questions or feedback about numerous topics including online instruction, technology problems, housing and dining, grading and withdrawal policies, to name a few. And of course, many of you are simply reaching out to express your concern and anxiety and to receive some reassurance that A&M-San Antonio is aware of the challenges you’re facing in the wake of COVID-19, both related to your academics and to your lives outside of campus.

Sometimes your questions are about complicated issues that make it difficult to give a quick answer. But I want to make one thing very clear—I hear your concerns and take all of them seriously. Campus leadership is working to provide answers and solutions where we are able to and to ease whatever burdens that we can, so that you can focus on your academics and your families.

I encourage you to stay tuned to the university COVID-19 website, which is updated continually with the most current information. Often, the site gets updated more quickly than we are able to answer your questions individually. Also, our campus community and your student leaders are communicating using social media feeds on Instagram, Twitter and Facebook. Look for information about virtual student activitiesonline voting for student elections and helpful hints to adjust to E-Learning.

Finally, I know that many of you have additional concerns beyond the challenges you may face in the virtual classroom. I also know that the Jaguar spirit is resilient and that we will get through this challenging time together. I am thankful for your patience and flexibility as we are all adapting to rapidly changing and difficult circumstances. Please keep reaching out to me and know that your health and safety are my top priority. 


Sent on behalf of President Cynthia Teniente-Matson and Provost Michael J. O’Brien

We know that this is a challenging time and that the circumstances and changes to your learning environment may be causing you some anxiety. In order to offer as much flexibility as possible, we are working to adjust the academic calendar and grading policies for the spring 2020 semester. 

  • To start, we are extending the deadline to drop with an automatic “W” to the last class day for all spring 2020 sessions (full-term, second eight-week, second five-week, and third five-week).
    • No instructor signature will be required, and you will automatically be given a grade of “W” if you drop.
    • To drop a class, please e-mail your request to the Office of the Registrar at registrar@tamusa.edu and include your name, J or K number, and class information (subject, CRN, and section number).
  • Drops made after March 11, 2020—the day we moved to online classes—will NOT count against your six-drop limit.

Finally, we want to share with you that we are working rapidly on some changes to grading policies that we hope will help address your concerns. We expect to have details worked out this week and to be able to make an announcement of changes in the near future.

Thank you for your continued patience as we examine all possibilities for dealing with these unprecedented circumstances.


Dear Jaguar Students,

Your safety and academic progress remain our primary goals!  We know that you have been receiving a lot of information and that there are many questions and concerns you have related to COVID-19, the transition to online delivery of classes, and changes to scheduled university events, including some cherished ceremonies and traditions. Understandably, you have questions and concerns about these circumstances.

To provide you with an opportunity to raise those questions, a virtual Student Town Hall meeting is scheduled for tomorrow at  4 p.m.(Thursday, March 18). The panel, moderated by La-Tieka Sims, President of the Student Government Association, will include Dr. Cynthia Teniente-Matson, President; Dr. Michael O'Brien, Vice President for Academic Affairs and Provost; and me.

  • To join the virtual Student Town Hall, please connect to the meeting just prior to 4 p.m. using the Student Town Hall link
  • We will also stream on Instagram Live @studentlifetamusa.
  • We invite you to send your questions prior to the Town Hall to vpsse@tamusa.edu to help us ensure that we are prepared to address the issues that concern you the most.
  • You will also be able to submit questions live during the Town Hall via the chat function. 

Earlier this evening, you received the news that commencement will be postponed until the fall. I want you to know this milestone will be commemorated in an alternative way during May. We are working in partnership with the Student Government Association to identify a creative and memorable experience to celebrate our graduates appropriately. I encourage you to reach out to your SGA representatives or me with your suggestions.

Finally, as you plan and consider participating in social events and activities, on and off campus, please be mindful that an important way to lower the risk of COVID-19 is to follow the social distancing guidelines endorsed by public health sources that recommend no more than 10 individuals be together at any time. On-campus, we are prohibiting any gatherings in excess of 10 participants. This applies to all student clubs and organizations, fraternities, sororities and any other student groups, as well as informal gatherings of students on campus for study groups or other activities.

As always, please call on us with your questions at (210) 784-1527 or by email at vpsse@tamusa.edu. I look forward to connecting with you all during the virtual Student Town Hall on Thursday!

Stay well, 

Mari Fuentes-Martin, Ed.D.
Vice President for Student Success and Engagement
Texas A&M University-San Antonio


Dear Jaguars,

I hope you are all enjoying good health during this extended Spring Break week. As you know, the University remains open and faculty and staff are back at work as of yesterday, readying the University as we prepare for next week and beyond. I write today to share with you updated information that has already emerged from our planning process. I apologize in advance for my lengthy update - it is important that you are informed of all of the developments that will affect you directly. Please take the time to read the whole message.

First, a decision was made yesterday to deliver ALL courses online for the remainder of the spring 2020 semester. This decision was not made lightly, and reflects the abundance of caution that we are taking to protect your health and safety. As I mentioned in a previous message, faculty are taking this week to prepare for the transition to online learning. We understand you may have questions or concerns about how this will work. We will continue to keep you informed and ask for your patience as we finalize details this week.

Here is some information on when you can expect information:

  • By Wednesday - you will receive initial instructions and information from your instructors, though they may not yet have the full course plan for the rest of the semester finalized.
  • Later this week - you will also receive information about options available for students who do not have a personal computer and/or internet access at home.

As I mentioned in my last message, the University remains open even though classes will be conducted online.

  • All student support services such as the Academic Success Center, the Academic Advising Office, and the Writing Center remain in operation.
  • Please note that some offices may have transitioned to remote appointments and/or will need to limit the number of people in the office at a given time-so it is a good idea to call ahead for up-to-date information before coming to campus.
  • An exception to campus offices being open is the Recreational Sports department, including the gym and game room. These areas are closed for the remainder of this week as new protocols to minimize risk of virus and germ transmission are being developed.

At this time, there are no plans to extend the semester and the academic calendar remains unchanged. However, a number of events and Jaguar traditions will be impacted. We know that students and families look forward to these events but some changes are necessary to protect the campus community from risk.

  • Due to the need to limit large gatherings, the April 4 Ring Ceremony is canceled, but may be rescheduled for a later date. We will share this information with you as it becomes available.
  • We are currently considering the possibility of postponing spring commencement - a final decision will be made sometime this week after we consider all factors.

Finally, you may recall that the University requested that all recent and upcoming travel (through May 9) be reported through the Travel Self-Report form. This is a very important step in our ability to monitor any risk to the campus community. Please also note an important new policy: If you have recently traveled internationally to any country at all, you must NOT come to campus for 14 days following the date of your return to the U.S. Please use the Travel Self-Report form to report your travel. The University's Risk Management team will reach out to you with further instructions after you submit this form.

This is a constantly evolving situation. As such, I will be updating you frequently as new information becomes available. You can help by monitoring your University email even while you are off-campus. In the meantime, if you have any questions, please do not hesitate to call my office at (210) 784-1489 or email me at vpsse@tamusa.edu.

Know that the A&M-San Antonio faculty and staff are working hard to support your continued health and safety, and your academic success. While these are challenging times, as members of the Jaguar family, we will get through them together.


Take care,

Dr. Mari Fuentes-Martin
Vice President, Student Success and Engagement


Dear Jaguars,

I hope you are all enjoying good health during this extended Spring Break week. As you know, the University remains open and faculty and staff are back at work as of yesterday, readying the University as we prepare for next week and beyond. I write today to share with you updated information that has already emerged from our planning process. I apologize in advance for my lengthy update - it is important that you are informed of all of the developments that will affect you directly. Please take the time to read the whole message.

First, a decision was made yesterday to deliver ALL courses online for the remainder of the spring 2020 semester. This decision was not made lightly, and reflects the abundance of caution that we are taking to protect your health and safety. As I mentioned in a previous message, faculty are taking this week to prepare for the transition to online learning. We understand you may have questions or concerns about how this will work. We will continue to keep you informed and ask for your patience as we finalize details this week.

Here is some information on when you can expect information:

  • By Wednesday - you will receive initial instructions and information from your instructors, though they may not yet have the full course plan for the rest of the semester finalized.
  • Later this week - you will also receive information about options available for students who do not have a personal computer and/or internet access at home.

As I mentioned in my last message, the University remains open even though classes will be conducted online.

  • All student support services such as the Academic Success Center, the Academic Advising Office, and the Writing Center remain in operation.
  • Please note that some offices may have transitioned to remote appointments and/or will need to limit the number of people in the office at a given time-so it is a good idea to call ahead for up-to-date information before coming to campus.
  • An exception to campus offices being open is the Recreational Sports department, including the gym and game room. These areas are closed for the remainder of this week as new protocols to minimize risk of virus and germ transmission are being developed.

At this time, there are no plans to extend the semester and the academic calendar remains unchanged. However, a number of events and Jaguar traditions will be impacted. We know that students and families look forward to these events but some changes are necessary to protect the campus community from risk.

  • Due to the need to limit large gatherings, the April 4 Ring Ceremony is canceled, but may be rescheduled for a later date. We will share this information with you as it becomes available.
  • We are currently considering the possibility of postponing spring commencement - a final decision will be made sometime this week after we consider all factors.

Finally, you may recall that the University requested that all recent and upcoming travel (through May 9) be reported through the Travel Self-Report form. This is a very important step in our ability to monitor any risk to the campus community. Please also note an important new policy: If you have recently traveled internationally to any country at all, you must NOT come to campus for 14 days following the date of your return to the U.S. Please use the Travel Self-Report form to report your travel. The University's Risk Management team will reach out to you with further instructions after you submit this form.

This is a constantly evolving situation. As such, I will be updating you frequently as new information becomes available. You can help by monitoring your University email even while you are off campus. In the meantime, if you have any questions, please do not hesitate to call my office at (210) 784-1489 or email me at vpsse@tamusa.edu.

Know that the A&M-San Antonio faculty and staff are working hard to support your continued health and safety, and your academic success. While these are challenging times, as members of the Jaguar family, we will get through them together.


Take care, 

Dr. Mari Fuentes-Martin
Vice President, Student Success and Engagement


Jaguar Students:

We understand the continued spread of the Novel Coronavirus Disease 2019 (COVID-19) is of escalating concern. I want to share with you several updates on the proactive steps A&M-San Antonio is taking to ensure the health and safety of our campus community.

First, know that your health and safety is our priority. We understand that the increasing media and social media reports are impacting our community. While there are still no confirmed cases of COVID-19 within our community - and we continue to be at low risk of contracting the virus - it is important to be aware and to follow precautions to help lessen the risks of contracting the virus as well as the flu. I encourage you to follow the health and safety guidelines provided by the Centers for Disease Control and Prevention, which include:

  • Avoid close contact with people who are sick
  • Cover coughs and sneezes
  • Avoid touching eyes, nose and mouth
  • Wash your hands with soap and water

The University created a COVID-19 landing page where you can read the latest updates and actions taken by the University, as well as resources and answers to questions related to the Coronavirus. I encourage you to share the site with your friends and family.

Finally, as you prepare for Spring Break, I also encourage you to continue to follow the health guidelines recommended by the CDC whether you are staying close to home or traveling. If you are feeling unwell, please take the time to consult with your primary care physician to be assessed. For information on community medical care and local health care resources visit https://www.tamusa.edu/community-resources/. If you do not have a primary care physician please go the Health Department, which is located at 7430 Louis Pasteur Dr. or call 210-949-2000.

Please note that the Texas A&M University System is strongly discouraging all foreign travel by students, faculty and staff while the COVID-19 outbreak remains a changing and uncertain situation. The System is also requesting that all faculty, staff and students report all personal international travel to countries with a Level 1 risk or greater, and that they self-isolate for a 14-day period before returning to campus if they have traveled to a Level 2 or 3 risk country. Please familiarize yourself with the System's travel advisories here.

Thank you all for your patience and understanding as we continue to make decisions and develop actions to protect the health and safety for those who learn, work and live within our Jaguar community.

Sincerely, 

Dr. Mari Fuentes-Martin
Vice President, Student Success and Engagement