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Contact Us

You can contact our financial aid team by using the inquiry form below or by calling 210-784-1300 to speak with an Enrollment Services Advisor. Your financial aid status and document status can also be checked in your electronic student forms account or in JagWire.

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Student Inquiry

If you are a student, please use the inquiry form below. Please allow 1-2 business days for a response. In peak times, please allow 3 business days.

Non-Student Inquiry

If you are inquiring on the behalf of a student, please use the inquiry form below. Please allow 1-2 business days for a response. In peak times, please allow 3 business days.

Book An Appointment

Do you want to schedule a time to talk to us via phone or virtually? You can now book and manage appointments using our booking page. We look forward to speaking with you.

Processing & Response Timelines

The Office of Student Financial Aid & Scholarships team is working hard to review documents received and respond to inquiries in a timely manner. We hope the timelines below are useful in your planning. Your financial aid status and document status can also be checked in your electronic student forms account or in JagWire.

We appreciate your continued patience. Please reach out to us if you are experiencing a longer than usual processing or response time.

Meet the Staff

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Amy Castelar

Program Coordinator for Loans & State Grants

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Denise Sanchez-Pickett

Program Coordinator for Outreach & Communications

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Delia Gomez

Program Coordinator for TASFA & Customer Service

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Edna Roldan

Financial Aid Advisor II - Fiscal

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Sandy Vargas

Financial Aid Advisor II - Customer Service

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Mario Vallejo

Financial Aid Advisor II - Compliance & Information Systems

Sarah Ledesma Picture

Sarah Ledesma

Financial Aid Advisor I - Customer Service

Leadership Team