Welcome to Texas A&M University-San Antonio's Information Technology Services

The Information Technology Services (ITS) group, under the leadership of the Chief Information Officer, is responsible for designing, deploying, managing, supporting and maintaining all technology based resources for our Students, Faculty and Staff

If you have any questions, please contact the I.T.S. Help Desk at 210-784-4357 (HELP).

You can also find quick help links here: How Do I?  


Sunday, August 13: Closed
Monday, August 14 – Friday, August 18:  8:00 AM – 6:00 PM
Saturday, August 19:  9:00 AM – 1:00 PM
Sunday, August 20:  Closed
Monday, August 21 – Thursday, August 24:  8:00 AM – 7:00 PM
Friday, August 25:  8:00 AM – 6:00 PM
Saturday, August 26:  9:00 AM – 1:00 PM
Sunday, August 27:  Closed
Monday, August 28:  Resume regular hours 

Normal Help Desk Hours:

    • Monday–Thursday, 7:30am–10:00pm
    • Friday, 7:30am–6:00pm
    • Saturday, 8:00am–5:00pm 
    • Sunday, 1:00pm–5:00pm

Located:
Main Campus, Central Academic Building - Suite 233

Help Desk Information

Computer Lab Information




ITS GOALS

Our goal is to provide an innovative, customer-focused, and robust foundation for information technology solutions that enable the university community to pursue excellence in research, education, and public service. We seek to establish trust with our customers through professionalism, honest and open dialogue, high quality customer service, and a commitment to partnership and collaboration. 

ITS GOVERNANCE

ITS engages with and works in collaboration and partnership with the campus and its stakeholders through a established governance framework consisting of the following:

    • President’s Leadership Council (PLC)
    • Staff Council
    • Academic Leadership (Provost, Deans and Faculty Senate)

ITS SERVICES

Below is the broad group of services that ITS is fully responsible for:

  • End user computing platforms
  • Networking and communications infrastructure providing internal and external connectivity
  • Systems infrastructure supporting enterprise applications, storage, communications and collaboration platforms, virtual platforms, directory services (LDAP, AD)
  • Data management and provisioning services
  • Academic, classroom and instructional design
  • Audio/video systems
  • End user support including ITS Helpdesk, training and documentation
  • Consulting services including requirements gathering, needs analysis, evaluation and testing of resources, recommendation of solutions.

ITS ORGANIZATION

 ITS is organized into four large groups as described below:

  • User Services: Responsible for providing assistance, training and support for general ITS and classroom technologies
  • Academic Technology: Responsible for providing assistance, Faculty training and support, and instructional design assistance
  • Application Services:  Responsible for managing enterprise wide applications and the data needs of the campus
  • Infrastructure Services:  Responsible for implementing, managing and maintaining server platforms and networking/communications infrastructure