Please Note: The Grievance Process has changed. This button is to be utilized if you are on Step 3 of the grievance process and are requesting an appeal only. If you require assistance with starting the grievance process, please refer to Section 6 of the Student Handbook and Section 18 Appendix: Complaint Topics and Contacts List, or contact the Office of Student Rights and Responsibilities at StudentRR@tamusa.edu.
The Grievance Procedure includes the below process for nonacademic grievances, and is described in more detail in Section 6 of the Student Handbook. If a student has a complaint, the Nonacademic Grievance Process
Step 1: Students are encouraged to attempt to resolve complaints informally with the staff member to facilitate resolution of their concerns and/or complaint.
Step 2: If a satisfactory resolution cannot be found at the student-staff level, or if the staff member is unavailable or no longer with the university, the student shall submit the complaint in writing within five (5) business days to the appropriate department supervisor. Complaints against supervisors will be submitted directly to the next level supervisor in the leadership chain. The complaint must be as specific as possible. More information is listed in the Student Handbook.
Step 3: File a Report online if you are wanting to appeal.
If a student believes that the matter is not satisfactorily resolved, the student has the right to submit a formal written appeal request to The Office of Student Rights and Responsibilities within five (5) business days from the date the resolution was sent from Step 2 of the nonacademic student grievance process. There are four specific criteria that are a valid basis for requesting an appeal. One or multiple criteria in a single appeal may be discussed.
- Substantial new evidence not available at the time of the original finding.
- Violation of university policies/processes
- The finding is inconsistent with the facts presented.
- The Office the complaint originated in did not resolve in a timely manner or did not communicate back.
Appeals based on financial considerations, delays in graduating, immigration status, or other personal inconveniences are generally not granted. Following Step 3 appeal, the matter shall be considered final and binding on all parties involved and the decision is final
If you or someone you know is experiencing thoughts of suicide and/or expressing a plan to take his/her life, please call one of the below resources for immediate assistance:
If this is a life threatening situation, please call 911.
Student Counseling & Wellness Services (M-F, 8am-5pm): (210) 784-1331
University Police Emergency Line (24/7): (210) 784-1911
Center for Health Care Services (24/7): (800) 316-9241
The Assistant Vice President for Student Affairs and Dean of Students at A&M-SA are committed to helping students address personal problems that interfere with meeting the demands of college life and their academic success. If you see or know of a student who may be in distress, please file a Care Report.
Please be aware that CARE reports are only seen during normal business hours, Monday-Friday between 8:00 a.m. and 5:00 p.m., with exception to recognized University holidays. It may take several hours for the Case Manager (within the office of The Assistant Vice President for Student Affairs and Dean of Students) to receive a CARE report; once the Case Manager has received a CARE report the office personnel will respond within 48 hours.
The Case Manager will reach out to students in order to assist with coordinating prevention, intervention and support efforts across campus and community systems to assist at risk students and students facing crisis, life traumas, and other barriers that impede success.
What would be considered appropriate to report:
- Expressed issues with mental health or emotional concern
- Grief from a death that is impacting the student's functioning
- Any unusual, threatening or otherwise troubling behavior of any A&M-SA Student directed towards themselves or others
- Any wellness issues which is of immediate or serious nature including: emergency hospitalizations, life-threatening illnesses. Crime victim.
- Basic needs, such as: food and financial insecurities, hygiene concerns, housing deficiencies.
- Excessive absence in classes, excessive sleeping or changing habits, etc...
- Alcohol or other drug use/abuse
For more information, please click here to visit the Student Counseling and Wellness web site.
Texas A&M University- San Antonio is committed to upholding the core values of Commitment, Integrity, Service and Excellence in everything we do. Students are at the forefront of our University and are expected to follow the Student Code of Conduct and all campus community members are expected to uphold the Universities core values. As members of the University Community, all enrolled students assume full responsibility for adhering to the university’s values and goals located in the Student Code of Conduct. Students are held responsible for staying abreast of their rights as students for being cognizant on what is deemed proper conduct as outlined in the Student Handbook.
Academic Misconduct Report
Student Reports: If you suspect another student of violating the university policy relating to academic misconduct, you are able to file the report here and include as much information as possible.
Faculty Reports: If a faculty member identifies an alleged academic misconduct incident, the faculty member should follow the Academic Misconduct Process outlined in the Student Handbook and with The Office of Student Rights and Responsibilities. Prior to submitting any report of Academic Misconduct with The Office of Student Rights and Responsibilities, a faculty member must first do the following:
- Notify the student of allegations as soon as misconduct is found.
- Faculty and student should meet to
- review the allegations found,
- review any evidence,
- allow the student to explain the incident.
- Faculty may impose an academic sanction, which includes, but is not limited to the following:
written reprimand, redo of assignment, additional work, failing grade of assignment, failing grade in course, or multiple academic sanctions
- If resolution is found, document and refer case to The Office of Student Rights and Responsibilities for review and documentation purposes.
- Office of Student Rights Responsibilities reserves the right to impose additional sanctions as warranted by student misconduct
- If a student disagrees with or contests the decision of responsibility and/or academic sanctions, then the case is referred to the College Chair for mediation.
- If the student further contests, the case will move up to a hearing with an Academic Integrity Hearing Board, led by the Office of the Provost.
Title IX of the Education Amendment of 1972 prohibits discrimination on the basis of sex in educational programs and activities at institutions that receive federal financial assistance.
Sexual harassment, including sexual violence, is a form of sex discrimination and is therefore prohibited under Title IX. Unwelcome sexual advances, requests for sexual favors, and other verbal, nonverbal or physical conduct of a sexual nature constitute sexual harassment when this conduct is so severe, persistent or pervasive that it explicitly or implicitly affects an individual’s employment, unreasonably interferes with an individual’s work or educational performance, or creates an intimidating or hostile work or educational environment.
Texas A&M -San Antonio is committed to providing an environment of academic study and employment free from harassment or discrimination to all segments of its community; its faculty, staff, students, guests and vendors; and will promptly address all complaints of discrimination, sexual harassment, and related retaliation in accordance with applicable federal and state laws. (See Notice of Non-Discrimination and Abuse.) For more information on Title IX, please visit our website by clicking here.