Disability Support Services

Process to Initially Request Accommodations

STEP 1 – Submit the Online Initial Request for Accommodations. Review Documentation Recommendations.

New Application

Documentation Recommendations

1. Review the introduction before starting the application. Once the process has been reviewed, click "Start New Application."
2. Complete all required fields. This includes:
   1. Local Address
   2. Application Information
   3. Permanent Address
   4. Personal Information
   5. Contact Information
   6. Additional Information
   7. Questions Concerning Disability and Impact.
3. Select "Save and Upload Documentation."

Documentation can be uploaded after submitting the initial request. Documentation can also be mailed, faxed, emailed, or brought to:

Texas A&M University-San Antonio
Disability Support Services
One University Way
Central Academic Building, Suite 210
San Antonio, TX 78224

Phone: (210) 784-1335
Email: dss@tamusa.edu

Information you share with Disability Support Services (DSS) regarding the nature of your disability is considered private. Such information will be maintained in this office in a manner consistent with the Federal Education Rights and Privacy Act of 1974. Inadequate information, incomplete answers, and/or illegible documents may delay the DSS process.

1. Upload documentation. Documents need to be uploaded one at a time. When completed or if the student wishes to skip this step, select "Continue - Information Release Consent."
2. Students are protected by the Federal Educational Rights and Privacy Act (FERPA). In order for a DSS staff member to speak to individuals on behalf of a student, there must be a Consent form on file. Students should also complete a release form as “self” to ensure that DSS can release information to the student in the future. There should be multiple forms filled out for multiple people.
3. Once release forms have been filled out, select "Proceed to Final Review." 
4.  Students can review and make corrections to the application. When the application is complete, select "Submit Application."

VIDEO DIRECTIONS

STEP 2 – Schedule & attend an intake meeting with a Case Manager to discuss the DSS process and your request for academic accommodations. If possible, all supporting documentation should be submitted before the intake meeting. Intake meetings can be in person or virtual through Zoom. A functioning web camera is required for virtual appointments.

STEP 3 – Schedule & attend a decision meeting with your Case Manager to discuss accommodations decisions and, if approved, procedures for accommodations and coordination of services.

STEP 4 – Verify approved accommodations
Your Case Manager will email Faculty Notification Letters (formally known as Letters of Accommodation) to inform the instructors of your approved accommodations. A copy will also be sent to your student email. This process activates your accommodations. However, students and instructors are encouraged to meet to clarify the delivery of accommodations and course requirements.

STEP 5 (If needed)
If the student would like to appeal the accommodation approved by the Case Manager, students should follow the Student Grievance Procedure outlined in the Student Handbook – Section 10. The student should follow the Chain of Command for decision-making, first reaching out to the Director of Disability Support Services and then the Dean of Students.