Refunds

Refunds appear in your Jagwire Paybill Portal as a “Transact Refund”  and you can receive your refund either by direct deposit or by mail. Direct deposit is the faster option, you’ll typically receive your money within 3 to 5 business days. If you have not signed up for direct deposit, or you have a past due balance, your refund will be mailed to the address listed on your Jagwire student account. Mailed refunds can take 7 to 10 business days to arrive.

Direct deposits go through a verification process to confirm account information. If the deposit is returned by your financial institution, the direct deposit will be canceled, and a paper check will be issued and mailed to the oldest mailing address on file.

If your mailing address is incorrect, the check will not be forwarded. It will be returned to Texas A&M University–San Antonio, and you’ll need to pick it up in person. You can update your address by logging into Jagwire or submitting a change of address form to the Office of the Registrar.

Important: If you owe a balance from a previous semester, your refund will be mailed, even if you’re signed up for direct deposit.

1. Login to Jagwire > Pay Bill and scroll to "Sign Up for Direct Deposit Refunds" under the Your Overview tab.
2. Read and agree to the Financial Agreement.
3. Enter your bank information and submit.

*Direct deposit information is validated through NACHA, and your account number is typically not the same as your debit card number. If the information entered is rejected, it may delay the delivery of your refund.

1. Login to Jagwire > Pay Bill > My Account tab.
2. Select pencil icon under “eRefund” box
3. Select “Change”
4. Select “New Bank Account” and Enter New Bank Information
5. Submit

*Multiple students using the same bank account information may be flagged for review and required to provide additional documentation.

Checks returned as undeliverable will be held at SBS, and the student will be notified by both phone and email. The check may be released to the student upon presentation of valid photo identification and completion of an updated address via their Jagwire.

If the student does not contact SBS or pick up the check within 14 business days, the Office of Financial Aid will be notified. The Office of Financial Aid will then determine whether the check is eligible for cancellation and return of funds to the appropriate program, fund(s), or state agency.

If the funds are not eligible for return through Financial Aid, the check will be voided and may be remitted to the State of Texas as unclaimed property.

To avoid delays or cancellations, please ensure your contact information is current and respond promptly to any SBS notifications.

Texas A&M University–San Antonio handles state holds, past due balances, and credit refunds as outlined below.  Texas A&M University–San Antonio is also required to notify the Texas Comptroller of Public Accounts (state comptroller) of every individual or entity with an outstanding debt. Reporting these debts enables the state comptroller to hold state payments issued to the individuals or entities in accordance with Texas Government Code Section 403.055 Payments to Debtors or Delinquents Prohibited.

If the credit balance refund is not due to federal student aid and the student is on state hold, refunds will not processed. The refund will be processed after Texas A&M University–San Antonio receives notification from the state that the state hold has been released.

• State Holds Placed: When an account reaches past due status (after the last class day of a term), a state hold is placed on the account with the Texas Comptroller's Office.   
• Impact on State Funds: Holds with the state may prevent the release of state funded financial assistance or state disbursements until state obligations are cleared.
• Impact on Refunds: If a student owes a past due balance from a prior term, direct deposit preferences are overridden. Any remaining credit balance is automatically converted to a physical paper check and mailed to the address on file in Jagwire, if eligible.  

Review your mailing information by visiting Jagwire > Student Services > Student Resources > Personal Information

• Review & Printing: Paper checks generated for accounts with prior balances or state holds are printed and subject to administrative review before release to ensure all outstanding financial obligations are satisfied.
• 14-Day Timeline: From the date a credit balance or paper refund check is initiated, it can take up to 14 days for the review, processing, and release of those funds to occur.   

Note: Check reissues or stop payment requests for lost paper refund checks require a 14-day waiting period from the original issue date prior to processing

If your refund was issued as a paper check and is lost, stolen, or stale-dated, you may request a stop payment under the following conditions:

• Stop payment requests will be reviewed after 14 days from the original check issue date. You can review the date of your check by visiting Jagwire > Paybill > Recent Activity
• Students who did not update their mailing address or did not update their direct deposit refund preference in time are still subject to the 14-day waiting period before submitting a stop payment request.
• Direct deposit refunds are not eligible for stop payment.

To request a review and reissue of a lost, stolen, or stale-dated refund check, complete the form at the link below:

Students who officially drop or withdraw from all classes during a Fall, Spring, or Summer session may receive a refund on tuition, mandatory fees, and lab fees. The amount of the refund depends on the date you officially withdraw. Be sure to check the Course Refund Policy for details and see the Academic Calendar for important deadlines.

The census date is the last day to finalize your enrollment and payment arrangements. After this date, your registration and charges are considered official. Students who do not pay their tuition and fees in full or set up satisfactory payment arrangements with Student Business Services may be subject to be dropped for non payment.

Contact Student Business Services at (210) 784-2035, or reach out to the Welcome Center at (210) 784-1300.