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Student Refunds – What You Need to Know
You may receive a refund if there’s a credit on your student account. This can happen if your financial assistance exceeds your charges (not including Work Study), if you overpay your account, or if you drop or withdraw from a class within the official refund period.
Refunds are regularly processed by the Student Business Services Office every Tuesday and Thursday. After processing, the funds are sent out through Transact Disbursements on Wednesdays and Fridays. Keep in mind that refunds aren’t processed on university holidays, and they are not issued the same day your financial aid is disbursed.
How You'll Receive Your Refund
Refunds appear in your Jagwire Paybill Portal as a “Transact Refund” and you can receive your refund either by direct deposit or by mail. Direct deposit is the faster option, you’ll typically receive your money within 3 to 5 business days. If you have not signed up for direct deposit, or you have a past due balance, your refund will be mailed to the address listed on your Jagwire student account. Mailed refunds can take 7 to 10 business days to arrive.
If your mailing address is incorrect, the check will not be forwarded. It will be returned to Texas A&M University–San Antonio, and you’ll need to pick it up in person. You can update your address by logging into Jagwire or submitting a change of address form to the Office of the Registrar.
Important: If you owe a balance from a previous semester, your refund will be mailed, even if you’re signed up for direct deposit.
How to Sign Up for Direct Deposit
- Login to Jagwire > Pay Bill and scroll to "Sign Up for Direct Deposit Refunds" under the Your Overview tab.
- Read and agree to the Financial Agreement.
- Enter your bank information and submit.
If You're Dropping or Withdrawing from Classes
Students who officially drop or withdraw from all classes during a Fall, Spring, or Summer session may receive a refund on tuition, mandatory fees, and lab fees. The amount of the refund depends on the date you officially withdraw. Be sure to check the Refund Policy for details and see the Academic Calendar for important deadlines.
What’s the Census Date?
The census date is the last day to finalize your enrollment and payment arrangements. After this date, your registration and charges are considered official. Students who do not pay their tuition and fees in full or set up satisfactory payment arrangements with Student Business Services may be subject to be dropped for non payment.
Still Have Questions?
Contact Student Business Services at (210) 784-2035, or reach out to the Welcome Center at (210) 784-1300.