Faculty can access the Civitas Inspire Early Alerts System through JagWire.

1. Log in to JagWire.
2. Select Faculty, and then navigate to Faculty Services.
3. Select Inspire Civitas Learning SSO.
4. On the next screen, select Log in with NetID.
5. From the Civitas Inspire dashboard, locate the Tasks section and select Course Alerts.

Checkpoint Alerts are available during designated Alert windows. General Alerts and Commendations can be submitted throughout the semester.

Faculty should communicate directly with the student before submitting an Alert. Early Alerts are intended to support concerns that remain unresolved or require assistance beyond the instructor’s role.

Submit an Alert when a student may benefit from additional outreach or support related to concerns such as:

• Attendance or repeated lateness
• Limited engagement or participation
• Low or missing grades, assignments, or assessments
• Lack of preparation or follow-through
• Risk of unsuccessful course completion
• External or personal concerns affecting academic progress

Checkpoint Alerts are available during designated Alert windows. General Alerts are available throughout the semester for actionable concerns that arise outside those windows.

Do not submit an Alert only for documentation or tracking purposes. The concern should be something that a Retention Specialist, Academic Coach, Academic Advisor, or another university office can reasonably help address.

An effective Alert gives staff enough information to understand the concern and determine an appropriate response.

Include

• Specific, observable information about attendance, engagement, coursework, or performance
• Communication attempts already made with the student
• How the concern is affecting progress in the course
• What the student can still do to improve or successfully complete the course
• Relevant academic or support resources that may help

Avoid

• Medical or mental health diagnoses
• Disability status or accommodation details
• Detailed financial, legal, or family information
• Unverified assumptions about the student’s circumstances
• Information that is unrelated to the requested support

Describe the academic impact and observable concern rather than the student’s private circumstances.

1. Open Course Alerts from the Tasks section in Civitas Inspire.
2. Select the appropriate course.
3. Locate the student.
4. Select either Alert or Commendation.
5. Select the applicable concern, student action, and staff action options.
6. Add a concise comment with any additional information needed to understand the concern.
7. Add an attachment when appropriate and necessary.
8. Select Add to submit.

Use an Alert when the student may benefit from outreach or support. Use a Commendation to recognize positive performance, improvement, engagement, or effort.

After an Alert is submitted:

• The student receives the Alert through their TAMUSA email.
• The Alert is reviewed and assigned based on the student’s needs, staff caseloads, and the nature of the concern.
• A Retention Specialist, Academic Coach, Academic Advisor, or another appropriate staff member generally makes an initial outreach attempt within two business days.
• Outreach may continue through email, phone, or text as staff work to connect with the student and address the concern.
• Most Alerts are resolved within approximately 10 business days.
• Faculty can view when an Alert has been resolved, but detailed outreach notes and case information are not visible to faculty.

An Alert may be resolved after the student receives support, is referred to another resource, or after reasonable outreach attempts are unsuccessful.

Commendations are sent directly to the student’s TAMUSA email and do not generate staff outreach or follow-up.

For questions about an Alert or the Early Alerts process, contact the Student Academic Success Center at Student.Success@tamusa.edu.

Use an Early Alert

Submit an Alert when an academic, attendance, engagement, coursework, preparation, or personal concern is affecting progress in the course and the student may benefit from additional outreach or support.

Use a CARE Referral

Submit a CARE referral when the primary concern involves a student’s wellbeing, behavior, or personal circumstances and may require coordinated support beyond academic success outreach.

For Immediate Safety Concerns

Do not use an Early Alert or routine CARE referral for an emergency or immediate threat to safety. Contact University Police or emergency services through the appropriate university emergency process.

When using the External or Personal Concern option in an Early Alert, include only the information needed to explain the academic impact. Do not include diagnoses, disability information, or detailed private circumstances.