About Information Technology Services


Our goal is to provide an innovative, customer-focused, and robust foundation for information technology solutions that enable the university community to pursue excellence in research, education, and public service. We seek to establish trust with our customers through professionalism, honest and open dialogue, high-quality customer service, and a commitment to partnership and collaboration. 


 ITS is organized into four large groups as described below:

  • Customer Care Services: Responsible for providing helpdesk, A/V, and field service assistance and support for general computing and classroom technologies
  • Academic Technology: Responsible for providing assistance, Faculty training and support, and instructional design assistance
  • Application Services:  Responsible for managing enterprise wide applications and the data needs of the campus
  • Infrastructure Services:  Responsible for implementing, managing and maintaining server platforms and networking/communications infrastructure

To reach any of the Information Technology Services staff please call the Help Desk at (210) 784-4357 (HELP)

President of Texas A&M University-San Antonio

Name Title Email
Salvador Hector Ochoa, Ph.D. President 

Vice President of Business Affairs and CFO

Name Title Email
Leonard Cullo VP of Business Affairs | CFO 

CIO Team

Name Title Email
William Griffenberg CIO

Customer Care Services

Name Title Email
Daniel Rendon Director, Customer Care Services


Name Title Email
Moises Carlos Customer Care Team Manager  

TAMU-SA Helpdesk Team

Name Title Email
Roberto Marty Senior Help Desk Agent 
Adrian Perez IT Generalist
Emily Godoy Student Worker
Rachelle Delgado-Flores Student Worker
Eric Gerner Student Worker
David Abundis Student Worker 
Abigail Micah Amiscosa Student Worker 

Field Services Team

Name Title Email
Clay Britt Field Services Manager
Elex Valdez Apple Field Tech II
Jenae McNiel Field Service Tech II
Jesus "Jesse" Chavera IT Generalist I
Calissa Huizar Student Worker
David Fuentes Student Worker 
Dalton Bilbrey Student Worker
Diego Saldana Student Worker

AV Team

Name Title Email
Juan Vazquez Audio Visual/Infrastructure Administrator I
Kevin Mendoza Audio Visual/Infrastructure Administrator II


Academic Technologies Team

Name Title Email
Ruben Caudillo-Porras Learning Management System Function Lead 
John Zibluk LMS Functional Analyst II 

Infrastructure Services

Name Title Email
Matt Broughton Assistant Director, Infrastructure

Network Team

Name Title Email
Brandon Williams Network Analyst III
Lee Watkins Telephony/Network Analyst

System Administration Team

Name Title Email
Shane Donely System Administrator
Syed Rizvi System Administrator
Jamie Gutierrez System Administrator
Jack Clinkenbeard System Administrator
Ruben Prado System Administrator

Web Services

Name Title Email
James Meyer Assistant Director Web Services

Web Services Team

Name Title Email
Fernando Estrada Web Developer II
Jose "Joey" Gonzales Web Developer II 
Joshua Ibrom Intern
Kevin Hernandez Garcia Student Worker
Liliana "Lili" Martinez Student Worker
Julian Spindola Student Worker

Finance and Administration

Name Title Email
Jessica Nino Director, IT Finance & Administration
Frank Ramon Assistant Director, IT Finance & Administration

Business Team

Name Title Email
Ruby Castro Business Administration I 
Minerva Reyna Federal Workstudy
Deborah Campus-DeLeon Contract Administrator 
Gloria Galvan Business Coordinator III 
Travis White Contract Coordinator 
Minerva Reyna Student Worker 

Security Services

Name Title Email
Johnathan Cooper Chief Data & Information Security Officer

Security Team

Name Title Email
Vaishali "Vai" Bhatt-Dominguez Identity and Access Manager
Sylvia De La Pena Information Security Analyst III 
Derek Ortiz Student Worker

Development Operations Services

Name Title Email
Lionel Cassin Executive Director, Dev Ops & Acting CISO

Enterprise Applications

Name Title Email
Alana Crawford Director, Enterprise Apps

System Intergration Team

Name Title Email
Desikan Srinivas System  Integration Manager 
Don Pingenot System  Integration Administrator
Jack Collins Integration Specialist

Enterprise Application & DBA Team

Name Title Email
Horace Robinson Enterprise App Developer III
Daniel Gondek Enterprise Report Analyst I
Joel Lerma Enterprise App Specialist I
Eric Canull Software Engineer IV 


Name Title Email
Jose Sanchez Assistant Director of ePMO

ePMO Team

Name Title Email
Matthew Livingston IT Project Manager II 
Mary Braxton Project Manager II