Welcome to Texas A&M University-San Antonio's Information Technology Services

The Information Technology Services (ITS) group, under the leadership of the Chief Information Officer, is responsible for designing, deploying, managing, supporting and maintaining all technology-based resources for our Students, Faculty and Staff

If you have any questions, please contact the I.T.S. Help Desk at (210) 784-4357 (HELP).

You can also find quick help links here: How Do I?  

Customer Service
Hours of Operation

Checking out equipment, troubleshooting and dropping off equipment,
we have suspended open office hours.
Whether working remotely or on campus as essential personnel,
please contact the ITS Help Desk at (210) 784-4357
or  HelpDesk@tamusa.edu to request assistance.

Please be sure to provide contact information (your name, how to reach you, and a brief description of your service need).
A member of the ITS staff will return your call/email in short order.

Monday - Thursday 7:30am - 8pm
Friday 7:30am - 6pm
Saturday 8am - 12pm
CLOSED Sundays

Submit a Service Request

Admin Privileges Procedures

Help Desk Information

Computer Lab Information


Our goal is to provide an innovative, customer-focused, and robust foundation for information technology solutions that enable the university community to pursue excellence in research, education, and public service. We seek to establish trust with our customers through professionalism, honest and open dialogue, high-quality customer service, and a commitment to partnership and collaboration. 


ITS engages with and works in collaboration and partnership with the campus and its stakeholders through an established governance framework consisting of the following:

    • President’s Leadership Council (PLC)
    • Staff Council
    • Academic Leadership (Provost, Deans and Faculty Senate)


Below is the broad group of services that ITS is fully responsible for:

  • End user computing platforms
  • Networking and communications infrastructure providing internal and external connectivity
  • Systems infrastructure supporting enterprise applications, storage, communications and collaboration platforms, virtual platforms, directory services (LDAP, AD)
  • Data management and provisioning services
  • Academic, classroom and instructional design
  • Audio/video systems
  • End user support including ITS Helpdesk, training and documentation
  • Consulting services including requirements gathering, needs analysis, evaluation and testing of resources, recommendation of solutions.


 ITS is organized into four large groups as described below:

  • User Services: Responsible for providing assistance, training and support for general ITS and classroom technologies
  • Academic Technology: Responsible for providing assistance, Faculty training and support, and instructional design assistance
  • Application Services:  Responsible for managing enterprise wide applications and the data needs of the campus
  • Infrastructure Services:  Responsible for implementing, managing and maintaining server platforms and networking/communications infrastructure