About Information Technology Services

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Our goal is to provide an innovative, customer-focused, and robust foundation for information technology solutions that enable the university community to pursue excellence in research, education, and public service. We seek to establish trust with our customers through professionalism, honest and open dialogue, high-quality customer service, and a commitment to partnership and collaboration. 


 ITS is organized into four large groups as described below:

  • Customer Care Services: Responsible for providing helpdesk, A/V, and field service assistance and support for general computing and classroom technologies
  • Academic Technology: Responsible for providing assistance, Faculty training and support, and instructional design assistance
  • Application Services:  Responsible for managing enterprise wide applications and the data needs of the campus
  • Infrastructure Services:  Responsible for implementing, managing and maintaining server platforms and networking/communications infrastructure

To reach any of the Information Technology Services staff please call the Help Desk at (210) 784-4357 (HELP)

President of Texas A&M University-San Antonio

Name Title Email
Hector Ochoa President Hector.Ochoa@tamusa.edu 

Vice President of Business Affairs and CFO

Name Title Email
Leonard Cullo VP of Business Affairs | CFO

CIO Team

Name Title Email
William Griffenberg CIO William.Griffenberg@tamusa.edu

Name Title Email
Daniel Rendon Director, Customer Care Services dmrendon@tamusa.edu


Name Title Email
Moises Carlos Customer Care Team Manager mcarlos@tamusa.edu  

TAMU-SA Helpdesk Team

Name Title Email
Roberto Marty Senior Help Desk Agent rmarty@tamusa.edu 
Adrian Perez IT Generalist adrian.perez@tamusa.edu
Emily Godoy Student Worker emily.godoy@tamusa.edu
Jennie "Rachelle" Delgado-Flores Student Worker jennie.delgado@tamusa.edu
Eric Gerner Student Worker eric.gerner@tamusa.edu
David Abundis Student Worker david.abundis@tamusa.edu 

Field Services Team

Name Title Email
Clay Britt Field Services Manager clay.britt@tamusa.edu
Elex Valdez Apple Field Tech II elex.valdez@tamusa.edu
Jenae McNiel Field Service Tech II jmmcniel@tamusa.edu
Nathaniel "Nate" Moore Field Service Tech I nathaniel.moore@tamusa.edu 
Jesus "Jesse" Chavera IT Generalist I jesus.chavera@tamusa.edu
Calissa Huizar Student Worker chuizar@tamusa.edu
David Fuentes Student Worker david.fuentes@tamusa.edu 
Dalton Bilbrey Student Worker dbilbrey@tamusa.edu
Diego Saldana Student Worker dsaldana1@tamusa.edu

AV Team

Name Title Email
Juan Vazquez Audio Visual/Infrastructure Administrator I Juan.Vazquez@tamusa.edu
Kevin Mendoza Audio Visual/Infrastructure Administrator II kmendoza@tamusa.edu
Meera Phillips Student Worker Meera.Phillips@tamusa.edu 


Academic Technologies Team

Name Title Email
Ruben Caudillo-Porras Learning Management System Function Lead rcaudill@tamusa.edu 
John Zibluk LMS Functional Analyst II jzibluk@tamusa.edu 
Name Title Email
Matt Broughton Assistant Director, Infrastructure Matt.Broughton@tamusa.edu

Network Team

Name Title Email
Brandon Williams Network Analyst III Brandon.Williams@tamusa.edu
Lee Watkins Telephony/Network Analyst Lee.Watkins@tamusa.edu

System Administration Team

Name Title Email
Shane Donely System Administrator Shane.Donely@tamusa.edu
Syed Rizvi System Administrator Syed.Rizvi@tamusa.edu
Jamie Gutierrez System Administrator Jamie.Gutierrez@tamusa.edu
Jack Clinkenbeard System Administrator  Jack.Clinkenbeard@tamusa.edu
Ruben Prado System Administrator  rprado@tamusa.edu
Name Title Email
James Meyer Assistant Director Web Services James.Meyer@tamusa.edu

Web Services Team

Name Title Email
Fernando Estrada Web Developer II fernando.estrada@tamusa.edu
Jose "Joey" Gonzales Web Developer II jose.gonzales@tamusa.edu 
Joshua Ibrom Student Worker  joshua.ibrom@tamusa.edu
Kevin Hernandez Garcia Student Worker kevin.hernandez@tamusa.edu
Liliana "Lili" Martinez Student Worker liliana.martinez@tamusa.edu
Name Title Email
Jessica Nino Director, IT Finance & Administration Jessica.Nino@tamusa.edu
Frank Ramon Assistant Director, IT Finance & Administration framon@tamusa.edu

Business Team

Name Title Email
Ruby Castro Business Administration I rcastro@tamusa.edu 
Minerva Reyna Federal Workstudy mreyna1@tamusa.edu
Name Title Email
Johnathan Cooper Chief Data & Information Security Officer jcooper@tamusa.edu

Security Team

Name Title Email
Vaishali "Vai" Bhatt-Dominguez Identity and Access Manager vai.bhatt@tamusa.edu
Sylvia De La Pena Information Security Analyst III Sylvia.DeLaPena1@tamusa.edu 
Derek Ortiz Student Worker derek.ortiz@tamusa.edu
Name Title Email
Lionel Cassin Executive Director, Dev Ops & Acting CISO Lionel.Cassin@tamusa.edu
Chandrika Rao Unpaid Intern cnrao@tamusa.edu


Name Title Email
Alana Crawford Director, Enterprise Apps alana.crawford@tamusa.edu

System Intergration Team

Name Title Email
System Integration Manager
Don Pingenot System Integration Administrator dpingenot@tamusa.edu
Jack Collins Integration Specialist jack.collins@tamusa.edu

Enterprise Application & DBA Team

Name Title Email
Caryn Witt Database Systems Manager caryn.witt@tamusa.edu
Horace Robinson Enterprise App Developer III Horace.Robinson@tamusa.edu
Daniel Gondek Enterprise Report Analyst I daniel.gondek@tamusa.edu
Joel Lerma Enterprise App Specialist I joel.lerma@tamusa.edu
Eric Canull Enterprise App Developer IV Eric.Canull@tamusa.edu 
Mary Braxton Business Analyst II mbraxton@tamusa.edu
Name Title Email
Jose Sanchez Assistant Director of ePMO Jose.Sanchez@tamusa.edu

ePMO Team

Name Title Email
Matthew Livingston Project Manager II matthew.livingston@tamusa.edu