About Information Technology Services
ITS GOALS
Our goal is to provide an innovative, customer-focused, and robust foundation for information technology solutions that enable the university community to pursue excellence in research, education, and public service. We seek to establish trust with our customers through professionalism, honest and open dialogue, high-quality customer service, and a commitment to partnership and collaboration.
ITS ORGANIZATION
ITS is organized into four large groups as described below:
- Customer Care Services: Responsible for providing helpdesk, A/V, and field service assistance and support for general computing and classroom technologies
- Academic Technology: Responsible for providing assistance, Faculty training and support, and instructional design assistance
- Application Services: Responsible for managing enterprise wide applications and the data needs of the campus
- Infrastructure Services: Responsible for implementing, managing and maintaining server platforms and networking/communications infrastructure
To reach any of the Information Technology Services staff please call the Help Desk at (210) 784-4357 (HELP)
President of Texas A&M University-San Antonio
| Name | Title | |
| Hector Ochoa | President | Hector.Ochoa@tamusa.edu |
Vice President of Business Affairs and CFO
| Name | Title | |
| Leonard Cullo | VP of Business Affairs | CFO |
CIO Team
| Name | Title | |
| William Griffenberg | CIO | William.Griffenberg@tamusa.edu |
| Name | Title | |
| Daniel Rendon | Director, Customer Care Services | dmrendon@tamusa.edu |
| Name | Title | |
| Moises Carlos | Customer Care Team Manager | mcarlos@tamusa.edu |
TAMU-SA Helpdesk Team
| Name | Title | |
| Estrella Candia | Senior Help Desk Agent | ecandia@tamusa.edu |
| Roberto Marty | Senior Help Desk Agent | rmarty@tamusa.edu |
| Emily Godoy | Student Worker | emily.godoy@tamusa.edu |
| Jennie "Rachelle" Delgado-Flores | Student Worker | jennie.delgado@tamusa.edu |
| David Abundis | Student Worker | david.abundis@tamusa.edu |
| Gabriel Vaughan | Student Worker | gabriel.vaughan@tamusa.edu |
| Diego Saldana | Student Worker | diego.saldana@tamusa.edu |
Field Services Team
| Name | Title | |
| Clay Britt | Lead, Field Services | clay.britt@tamusa.edu |
| Elex Valdez | Apple Field Tech | elex.valdez@tamusa.edu |
| Jenae Garza | Field Service Tech I | jenae.garza@tamusa.edu |
| Nathaniel "Nate" Moore | IT Generalist I | nathaniel.moore@tamusa.edu |
| Jesus "Jesse" Chavera | Student Worker | jesus.chavera@tamusa.edu |
| Derek Ortiz | Student Worker | derek.ortiz@tamusa.edu |
| Adrian Perez | Student Worker | adrian.perez@tamusa.edu |
| David Fuentes | Student Worker | david.fuentes@tamusa.edu |
AV Team
| Name | Title | |
| Kevin Mendoza | Audio Visual/Infrastructure Administrator II | kmendoza@tamusa.edu |
| Juan Vazquez | Client Technologies Analyst II | Juan.Vazquez@tamusa.edu |
| Meera Phillips | Student Worker | Meera.Phillips@tamusa.edu |
Academic Technologies Team
| Name | Title | |
| Ruben Caudillo-Porras | Learning Management System Function Lead | rcaudill@tamusa.edu |
| John Zibluk | End User Support Specialist I | jzibluk@tamusa.edu |
| Name | Title | |
| Matt Broughton | Assistant Director, Infrastructure | Matt.Broughton@tamusa.edu |
Network Team
| Name | Title | |
| Brandon Williams | Network Analyst III | Brandon.Williams@tamusa.edu |
| Lee Watkins | Telephony/Network Analyst | Lee.Watkins@tamusa.edu |
System Administration Team
| Name | Title | |
| Shane Donely | Infrastructure Administrator IV | Shane.Donely@tamusa.edu |
| Syed Rizvi | Linux Administrator | Syed.Rizvi@tamusa.edu |
| Jamie Gutierrez | Linux Administrator | Jamie.Gutierrez@tamusa.edu |
| Jack Clinkenbeard | System Administrator | Jack.Clinkenbeard@tamusa.edu |
| Ruben Prado | System Administrator I | rprado@tamusa.edu |
| Name | Title | |
| James Meyer | Assistant Director Web Services | James.Meyer@tamusa.edu |
Web Services Team
| Name | Title | |
| Fernando Estrada | Web Developer III | fernando.estrada@tamusa.edu |
| Jose "Joey" Gonzales | Web Developer II | jose.gonzales@tamusa.edu |
| Joshua Ibrom | Student Worker | joshua.ibrom@tamusa.edu |
| Kevin Hernandez | Student Worker | kevin.hernandez@tamusa.edu |
| Liliana "Lili" Martinez | Student Worker | liliana.martinez@tamusa.edu |
| Name | Title | |
| Jessica Nino | Director, IT Finance & Administration | Jessica.Nino@tamusa.edu |
Business Team
| Name | Title | |
| Ruby Castro | Administrative Asst. IV | rcastro@tamusa.edu |
| Name | Title | |
| Chief Data & Information Security Officer |
Security Team
| Name | Title | |
| Vaishali "Vai" Bhatt-Dominguez | Identity and Access Manager | vai.bhatt@tamusa.edu |
| Sylvia De La Pena | Security Analyst III | Sylvia.DeLaPena1@tamusa.edu |
| Name | Title | |
| Lionel Cassin | Executive Director, Development Operations | Lionel.Cassin@tamusa.edu |
| Name | Title | |
| Alana Crawford | Director, Enterprise Apps | alana.crawford@tamusa.edu |
System Intergration Team
| Name | Title | |
| Matthew Steimel | System Integration Manager | matthew.steimel@tamusa.edu |
| Don Pingenot | System Integration Administrator | dpingenot@tamusa.edu |
| Jack Collins | Integration Specialist | jack.collins@tamusa.edu |
Enterprise Application & DBA Team
| Name | Title | |
| Caryn Witt | Database Systems Manager | caryn.witt@tamusa.edu |
| Horace Robinson | Enterprise App Developer III | Horace.Robinson@tamusa.edu |
| Daniel Gondek | Enterprise Report Analyst I | daniel.gondek@tamusa.edu |
| Joel Lerma | Enterprise App Developer I | joel.lerma@tamusa.edu |
| Eric Canull | Enterprise App Developer IV | Eric.Canull@tamusa.edu |
| Name | Title | |
| Jose Sanchez | Assistant Director of ePMO | Jose.Sanchez@tamusa.edu |
ePMO Team
| Name | Title | |
| Matthew Livingston | Project Manager II | matthew.livingston@tamusa.edu |
| Mary Braxton | Business Analyst II | mary.braxton@tamusa.edu |
| Frank Ramon |
Project/Inventory Coordinator I
|
francisco.ramon@tamusa.edu |