About Information Technology Services

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Our goal is to provide an innovative, customer-focused, and robust foundation for information technology solutions that enable the university community to pursue excellence in research, education, and public service. We seek to establish trust with our customers through professionalism, honest and open dialogue, high-quality customer service, and a commitment to partnership and collaboration. 


 ITS is organized into four large groups as described below:

  • Customer Care Services: Responsible for providing helpdesk, A/V, and field service assistance and support for general computing and classroom technologies
  • Academic Technology: Responsible for providing assistance, Faculty training and support, and instructional design assistance
  • Application Services:  Responsible for managing enterprise wide applications and the data needs of the campus
  • Infrastructure Services:  Responsible for implementing, managing and maintaining server platforms and networking/communications infrastructure

To reach any of the Information Technology Services staff please call the Help Desk at (210) 784-4357 (HELP)

President of Texas A&M University-San Antonio

Name Title Email
Hector Ochoa President Hector.Ochoa@tamusa.edu 

Vice President of Business Affairs and CFO

Name Title Email
Leonard Cullo VP of Business Affairs | CFO

CIO Team

Name Title Email
William Griffenberg CIO William.Griffenberg@tamusa.edu

Name Title Email
Daniel Rendon Director, Customer Care Services dmrendon@tamusa.edu


Name Title Email
Moises Carlos Customer Care Team Manager mcarlos@tamusa.edu  

TAMU-SA Helpdesk Team

Name Title Email
Estrella Candia Senior Help Desk Agent ecandia@tamusa.edu 
Roberto Marty Senior Help Desk Agent rmarty@tamusa.edu 
Emily Godoy Student Worker emily.godoy@tamusa.edu
Jennie "Rachelle" Delgado-Flores Student Worker jennie.delgado@tamusa.edu
David Abundis Student Worker david.abundis@tamusa.edu 
Gabriel Vaughan Student Worker gabriel.vaughan@tamusa.edu
Diego Saldana Student Worker diego.saldana@tamusa.edu 

Field Services Team

Name Title Email
Clay Britt Lead, Field Services clay.britt@tamusa.edu
Elex Valdez Apple Field Tech elex.valdez@tamusa.edu
Jenae Garza Field Service Tech I jenae.garza@tamusa.edu
Nathaniel "Nate" Moore IT Generalist I nathaniel.moore@tamusa.edu 
Jesus "Jesse" Chavera Student Worker jesus.chavera@tamusa.edu
Derek Ortiz Student Worker derek.ortiz@tamusa.edu
Adrian Perez Student Worker adrian.perez@tamusa.edu
David Fuentes Student Worker david.fuentes@tamusa.edu 

AV Team

Name Title Email
Kevin Mendoza Audio Visual/Infrastructure Administrator II kmendoza@tamusa.edu
Juan Vazquez Client Technologies Analyst II  Juan.Vazquez@tamusa.edu
Meera Phillips Student Worker Meera.Phillips@tamusa.edu 


Academic Technologies Team

Name Title Email
Ruben Caudillo-Porras Learning Management System Function Lead rcaudill@tamusa.edu 
John Zibluk End User Support Specialist I jzibluk@tamusa.edu 
Name Title Email
Matt Broughton Assistant Director, Infrastructure Matt.Broughton@tamusa.edu

Network Team

Name Title Email
Brandon Williams Network Analyst III Brandon.Williams@tamusa.edu
Lee Watkins Telephony/Network Analyst Lee.Watkins@tamusa.edu

System Administration Team

Name Title Email
Shane Donely Infrastructure Administrator IV Shane.Donely@tamusa.edu
Syed Rizvi Linux Administrator Syed.Rizvi@tamusa.edu
Jamie Gutierrez Linux Administrator Jamie.Gutierrez@tamusa.edu
Jack Clinkenbeard System Administrator  Jack.Clinkenbeard@tamusa.edu
Ruben Prado System Administrator I rprado@tamusa.edu
Name Title Email
James Meyer Assistant Director Web Services James.Meyer@tamusa.edu

Web Services Team

Name Title Email
Fernando Estrada Web Developer III fernando.estrada@tamusa.edu
Jose "Joey" Gonzales Web Developer II jose.gonzales@tamusa.edu 
Joshua Ibrom Student Worker  joshua.ibrom@tamusa.edu
Kevin Hernandez Student Worker kevin.hernandez@tamusa.edu
Liliana "Lili" Martinez Student Worker liliana.martinez@tamusa.edu
Name Title Email
Jessica Nino Director, IT Finance & Administration Jessica.Nino@tamusa.edu

Business Team

Name Title Email
Ruby Castro Administrative Asst. IV rcastro@tamusa.edu 
Name Title Email
Chief Data & Information Security Officer

Security Team

Name Title Email
Vaishali "Vai" Bhatt-Dominguez Identity and Access Manager vai.bhatt@tamusa.edu
Sylvia De La Pena Security Analyst III Sylvia.DeLaPena1@tamusa.edu 
Name Title Email
Lionel Cassin Executive Director, Development Operations Lionel.Cassin@tamusa.edu


Name Title Email
Alana Crawford Director, Enterprise Apps alana.crawford@tamusa.edu

System Intergration Team

Name Title Email
Matthew Steimel System Integration Manager matthew.steimel@tamusa.edu
Don Pingenot System Integration Administrator dpingenot@tamusa.edu
Jack Collins Integration Specialist jack.collins@tamusa.edu

Enterprise Application & DBA Team

Name Title Email
Caryn Witt Database Systems Manager caryn.witt@tamusa.edu
Horace Robinson Enterprise App Developer III Horace.Robinson@tamusa.edu
Daniel Gondek Enterprise Report Analyst I daniel.gondek@tamusa.edu
Joel Lerma Enterprise App Developer I joel.lerma@tamusa.edu
Eric Canull Enterprise App Developer IV Eric.Canull@tamusa.edu 
Name Title Email
Jose Sanchez Assistant Director of ePMO Jose.Sanchez@tamusa.edu

ePMO Team

Name Title Email
Matthew Livingston Project Manager II matthew.livingston@tamusa.edu 
Mary Braxton Business Analyst II mary.braxton@tamusa.edu
Frank Ramon
Project/Inventory Coordinator I