Contact Us

Have questions? We want to help!

Please complete the online form below to schedule a time to meet with a member of the Financial Aid team. You can also visit us in person in the Enrollment Services Center in Madla 111 or call us at 210-784-1300 to speak with an Enrollment Services Specialist during regular business hours. We’re open Monday through Friday from 8am to 5pm and until 7pm on Tuesdays!

Want to check out your financial aid status yourself? Log in to your JagApp student portal.

Student Inquiry

If you are a student, please use the inquiry form below. Please allow 1-2 business days for a response. In peak times, please allow 3 business days.

Student Form

Non-Student Inquiry

If you are inquiring on the behalf of a student, please use the inquiry form below. Please allow 1-2 business days for a response. In peak times, please allow 3 business days.

Non-Student Form

Book An Appointment

Do you want to schedule a time to talk to us via phone or virtually? You can now book and manage appointments using our booking page. We look forward to speaking with you.

Request Appointment

Processing & Response Timelines

Our team is committed to reviewing documents and responding to inquiries as quickly as possible. Please review the timelines below to help guide your planning. You can also check your financial aid and document status through your JagApp account.

We appreciate your patience during busy periods. If your processing time exceeds the guidelines below, feel free to contact us.

Standard Timeframe: 1-2 business days
Peak Periods (e.g., payment deadlines, refunds): Up to 3 business days

FAFSA: 3-5 business days to receive files
eTASFA: 3-5 business days to receive files
TASFA Awarding: 7-10 business days from submission
Verification Documents: 5-7 business days from the most recent submission
SAP Appeals: 5-7 business days from the most recent submission
Professional Judgment Appeals (PJs): 5-7 business days after all documents are submitted.

Direct Loans: 7-10 business days from acceptance (ensure EC/MPN is completed)
Direct PLUS Loans (Parent & Graduate): 7-10 business days from acceptance (ensure EC/MPN is completed)
Master Promissory Note/Entrance Counseling/Exit Counseling: 3-5 business days to receive files
Alternative Loans: 7-10 business days after application