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You can contact our financial aid team by using the inquiry form below or by calling 210-784-1300 to speak with an Enrollment Services Advisor. Your financial aid status and document status can also be checked in your Jagwire account.
Student Inquiry
If you are a student, please use the inquiry form below. Please allow 1-2 business days for a response. In peak times, please allow 3 business days.
Student Form
Student Form
Non-Student Inquiry
If you are inquiring on the behalf of a student, please use the inquiry form below. Please allow 1-2 business days for a response. In peak times, please allow 3 business days.
Non-Student Form
Non-Student Form
Book An Appointment
Do you want to schedule a time to talk to us via phone or virtually? You can now book and manage appointments using our booking page. We look forward to speaking with you.
Request Appointment
Request Appointment
Processing & Response Timelines
Our team is committed to reviewing documents and responding to inquiries as quickly as possible. Please review the timelines below to help guide your planning. You can also check your financial aid and document status through your JagWire account.
We appreciate your patience during busy periods. If your processing time exceeds the guidelines below, feel free to contact us.
Inquiries and Emails
- Standard Timeframe: 1-2 business days
- Peak Periods (e.g., payment deadlines, refunds): Up to 3 business days
Processing
- FAFSA: 3-5 business days to receive files
- eTASFA: 3-5 business days to receive files
- TASFA Awarding: 7-10 business days from submission
- Verification Documents: 5-7 business days from the most recent submission
- SAP Appeals: 5-7 business days from the most recent submission
- Professional Judgement Appeals (PJs): 5-7 business days after all documents are submitted.
Loans
- Direct Loans: 7-10 business days from acceptance (ensure EC/MPN is completed)
- Direct PLUS Loans (Parent & Graduate): 7-10 business days from acceptance (ensure EC/MPN is completed)
- Master Promissory Note/Entrance Counseling/Exit Counseling: 3-5 business days to receive files
- Alternative Loans: 7-10 business days after application
