TU Success Coach FAQ and Resources

A Peer Success Coach is a fellow A&M–San Antonio student who provides encouragement, practical guidance, and campus connections to a Transition University student. Coaches help students build confidence, independence, and skills for college life.

Coaches can help students navigate campus, organize their schedules, practice communication skills, explore campus activities, and work toward personal and career goals.

The coach’s role is to support the student’s choices and participation. Coaches are not substitutes for instructors, tutors, counselors, or personal care attendants.

TU staff consider student interests, goals, communication preferences, and availability when making matches. Students may share preferences, although a particular match cannot be guaranteed.

Use the first meeting to get acquainted, discuss interests, and learn what support the student wants. Agree on communication preferences, meeting arrangements, and one small goal to work toward.

Ask questions such as, "What has been going well?" and "What would you like help with?"

Meet in accessible, public locations such as the library, student center, or another appropriate campus space.

Use a communication method approved by TU and preferred by the student. Confirm meeting times and locations, use clear language, and follow program expectations for communication hours. If you need to reschedule, give advance notice and suggest another time.

Yes. Coaches can help students organize assignments, break larger tasks into manageable steps, use a calendar, prepare questions for instructors, and connect with tutoring or other campus resources.

Coaches must not complete or submit work for students, answer test questions, or attend class in their place. Refer requests for formal accommodations or note-taking support to TU and Disability Support Services (DSS).

Help students explore clubs, events, study groups, recreation, and other activities that match their interests. Offer introductions or attend an activity together when the student wants support.

Friendships should develop naturally. Students should choose whether and how they participate.

Ask what the student wants to do, help them plan, and offer support as needed. Encourage students to send their own emails, ask questions, make decisions, and speak for themselves.

Practice together when helpful, then gradually step back as the student becomes more confident.

Start by asking the student what feels difficult and what they have already tried. Help identify a manageable next step, such as visiting office hours, finding tutoring, or contacting TU.

Contact the TU team when concerns continue or fall outside your role. Include DSS when the concern involves accommodations.

Review the Peer Success Coach Training Module and contact the TU team for guidance about your responsibilities, meeting expectations, communication, and student support.

For program questions, email TransitionUniversity@tamusa.edu.