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FAQs

Frequently Asked Questions

Who can utilize SCC services?

SCC services are available to currently enrolled Texas A&M University-San Antonio students —undergraduate and graduate.

Do I need to pay out-of-pocket for SCC services?

No, SCC Services are already covered for by your University Services Fee (USF). The only additional cost
you may be charged is a $10 no-show or late cancellation fee. The fee is only charged if you do not cancel
your appointment within 24 hours of your scheduled appointment. Fees are paid in the Student Business
Services office or though Jagwire.

When should I consider SCC services?

Anyone can benefit from services at any time in their lives as a student. Some common concerns we
address:
  • Stress
  • Life changes
  • Relationship difficulties
  • Sexual identity & gender concerns
  • Cultural issues
  • Low motivation
  • Low self-esteem/self-confidence
  • Substance misuse
  • Grief/loss
  • Anxiety
  • Depression

What should I expect at my initial appointment?

All initial appointments for new and returning clients occur in person. We ask that students bring their
student ID card to every appointment. Students may be asked to stow large items in a locker upon arrival for safekeeping. At the beginning of the appointment, clients will complete intake paperwork in the lobby when they arrive and wait for their assigned mental health clinician to begin the consultation session. After the initial appointment, the mental health clinician will render a clinical recommendation based on services that are best suited to meet individual needs.

Are virtual appointments offered?

After an in-person initial consultation appointment, clients may request telecounseling/virtual appointments with their counselor when scheduling their next session. 

Any student (even those that are not clients) may reserve the SCC Quiet Room for private space to conduct virtual appointments. Learn more about the Quiet Room on the Mental Health Services page.

Does the SCC take walk-ins?

The SCC does not take walk-ins, but we schedule same-day crisis appointments depending on an incoming student's need for immediate support.

What services are available when the SCC is closed?

The SCC provides 24/7/365 access to licensed, professional counseling at 210-784-1331 – even during
evenings, weekends, and holidays. Please listen to the options provided over the phone.
Any enrolled student has access to 24/7 virtual counseling through the TELUS Student Support App and
website. Learn more on the TELUS page.
For any on-campus emergencies, contact the University Police Department at 210-784-1911 or call 911
immediately. For more emergency resources, please see the Crisis Support page.

Will faculty, my parents, or my classmates know I'm using SCC services?

For students 18 and older, our services are confidential, except in life-threatening emergencies or unless
federal, state, or local law(s) are required. If you would like the SCC to share relevant information with
another party, you must sign a release of information beforehand.

How do I request my health records?

Step One: Complete a written request. Required Information:

  • Full name, date of birth
  • TAMUSA Student ID
  • Dates of service
  • Type of records requested

Step Two: Submit your written request. You may submit your completed written request utilizing the following methods: 

  • In Person: Madla 120
  • Email: stucounseling@tamusa.edu
  • Mail: Student Counseling Center, Texas A&M University-San Antonio, One University Way, San Antonio, TX 78224

Step Three: Attend an appointment

  • An appointment will be scheduled to review your needs and the required documentation. Appointment can be done in-person or virtually. 
  • Processing Time: Requests are normally completed within 2 weeks and will be processed no later than 30 days from the written request.

For more information, please contact the Student Counseling Center by calling (210)784-1331.

How do I report professional concerns?

If you have concerns about professional conduct, contact: 

Texas Behavioral Health Executive Council (BHEC)

Phone: (512) 834-6658

Address: 1801 Congress Ave., Suite 7.300, Austin, TX 78701

How do I submit a consumer complaint?

To report billing issues or deceptive practices, contact:

Texas Attorney General - Consumer Protection Division

Phone: (800) 621-0508