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FAQ

Frequently Asked Questions

What is the best way to contact the Office of Military Affairs?

Our office is available to assist you Monday through Friday from 8 a.m. to- 5 p.m. The most efficient way to communicate with us for general questions is via "ask a question" on our webpage. If you have more specific questions, we would prefer to meet with you in our office, or you may call us at (210) 784-1397.

Contact Us

I have been admitted to Texas A&M University-San Antonio; what’s my next step to establish VA benefits?

A helpful guide is available on our webpage under "new student." You are also welcome to visit our office in person, and we will gladly provide you with information.

New Students Page

How do I apply for my Federal VA benefits at Texas A&M University-San Antonio?

If you are applying for your Federal benefits for the first time, you will need to complete an Application for VA Education Benefits (VA Form 22-1990, 22-1990E or 22-5490) and list Texas A&M University-San Antonio (One University Way, San Antonio, TX 78224) as your institution. These forms can be completed using the link below.

Va.gov

How do I transfer my Federal VA benefits to Texas A&M University-San Antonio?

If you have previously used your benefits at another institution, you must transfer your VA benefits. Do so by completing a Change of Program/Place of Training (VA Form 221995 or 22-5495) and listing Texas A&M University-San Antonio (One University Way, San Antonio, TX 78224) as your new institution. These forms can be completed using the link below.

Va.gov

Can I combine Federal and State benefits?

Typically, state benefits are applied after all Federal benefits have been exhausted; however, there are some instances where the benefits can be stacked and used simultaneously. For more information, please contact our office or the VA at 1-888-442-4551.

Va.gov

When should I submit my benefit request?

You should submit your benefit request before the priority deadline. The Priority Deadline is a date set to ensure your VA file has ample time to be routed through our office and the appropriate VA Regional Office before starting a given term. The priority deadline will change each semester. We HIGHLY recommend you submit your benefit request by the posted Priority Deadline.

Jagwire Portal

What if I submit my benefit request after the Priority Deadline?

We will continue to take documentation after the Priority Deadline; however, we cannot ensure your benefits will be processed and certified by the start of the semester. There will be a delay in receiving your Monthly stipend or book stipend by the beginning of the term.

How do I receive my full stipend?

To receive the full stipend, you must be full-time. You can view the full-time status requirements below. For any questions, please contact our office.

VA Enrollment Requirements

How may I submit my benefit request?

All documentation must be submitted through your Jagwire portal. You can access this portal on the link below. Once signed in, you will see the "Military Affairs" tile on the bottom of your home screen. The benefit request form is the first link once the tile is selected. 

Log into Jagwire

Why is there a delay in receiving my benefits?

There is a wide range of reasons for a delay in your benefits. Typically benefits are delayed for any of the following reasons:

  • a. Missing/incomplete benefit request
  • b. Change is degree plan/course of study
  • c. Courses submitted that are not listed on the degree plan
  • d. Submitted after the Priority Deadline

    Log into Jagwire

What happens if I want to change my schedule?

If you are planning on making any changes to your schedule (add/drop courses or withdraw from the university), you should do so through your Jagwire account and then submit a Schedule Change Request. 

Log into your Jagwire Portal.

What happens if I receive a debt letter?

If you receive a debt letter for housing or books, you should contact the VA to make payment arrangements at 1-888-442-4551. If you are copied on a VA debt letter for tuition and fees, you can bring it to our office for review.