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Information Technology Services

Information Technology Services
Submit an ITS Support Request Cybersecurity Awareness Month - 2024

What We Do

The Information Technology Services (ITS) group, under the leadership of the Chief Information Officer, is responsible for designing, deploying, managing, supporting, and maintaining all technology-based resources for our Students, Faculty and Staff.
Meet the Team

List of ITS Services

Below is the broad group of services that ITS is fully responsible for:

  • End-user computing platforms
  • Networking and communications infrastructure providing internal and external connectivity
  • Systems infrastructure supporting enterprise applications, storage, communications and collaboration platforms, virtual platforms, directory services (LDAP, AD)
  • Data management and provisioning services
  • Academic, classroom, and instructional design
  • Audio/video systems
  • End-user support including ITS Helpdesk, training, and documentation
  • Consulting services include requirements gathering, needs analysis, evaluation and testing of resources, and recommendation of solutions.

*NOTE: Technology-based resources are defined as TAMU-SA-related devices, software, and services. The ITS Help Desk is not permitted to work on personal devices.

ITS Plugged In Monthly Newsletter

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!ITS UPDATES!

As of September 2024, all password requests that require a temporary password and changes to a phone number in DUO will not only require your date of birth and the last four digits of your social security number or ID. We will now also verify your identity via Zoom. For this additional identification process, all users are required to have one of the following forms of identification:

  1. State Issued Driver's License
  2. State Issued ID
  3. State Issued School ID (This does not include public school ID)
  4. Military ID
Note: If there is any information you do not want to be visible, please cover it with your thumb.
The main purpose of this process is to ensure that the customer matches the photo on the approved identification. During this verification, we will also ask you to turn your ID to confirm its authenticity.
Central Academic Building
Hours of Operation: Fall
Monday - Thursday: 8:00 a.m. - 8:00 p.m. 
Friday: 8:00 a.m. - 6:00 p.m.
Saturday: 8:00 a.m. - 12:00 p.m.
Sunday: Closed
Central Academic Building
Contact ITS
ITS Location: Central Academic Building (CAB) Room 233
ITS Help Desk Phone: (210) 784-4357 
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